Model #370 NEC Printer

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Question and Answers

Q:

Kenmore Intellisoft 370 flooded...is this the right part?

A:

The Kenmore animation for troubleshooting water softeners can be very helpful. The expert will review and respond in answer to the part, but I did locate a similar question that may have some additional information to help. I attached the link below.

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Barbara H. -
March 29, 2012
A:

Thank you for your question on the flooded salt tank on the water softener.

The usual cure is to clean the venturi. But the rotor in the head could also be a problem if the gasket and o-ring is bad. The impression on the venturi gasket is normal but it would not hurt to replace it. The venturi channel in the venturi is very small and any restriction will cause a problem with regenerating correctly.

The venturi as you have seen in the troubleshooting animation has to draw the brine water from the brine well.

Look at the chrome dial gear on the top of the rotor and motor and you should see a window and letter or letters on that chrome gear that will indicate

There should only be about 4 to 5 inches of water at the bottom of the brine well and it first will put water into the well and then draw the water out of the brine well. So it will depend on what part of the cycle you are in as to filling or sucking the brine water.

You will also need to remove the salt and the excess water from in the salt storage bin or the float on the brine valve will not operate correctly.

Please let me know what you have done and we can continue to troubleshoot and recommend some replacement parts.

There is also the water support line for the manufacture of the softener you could call and they will work with you and the softener while you are not the phone near the softener. 1-800-426-9345 option 2

I hope this will help you get the problem solved.

Sam A.

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Sam A -
Sears Technician
March 31, 2012
A:

Well i thought my problem was solved but apparently not. Here is what I do know: Model # 625393760 4 years old Thus far I've replaced the nozzle and venturi gasket (7114533). When I go through the animation of the regen cycle, it's the second (brining)step i'm seeing issues. Water continues to flow out of the brine valve assembly. If I follow the steps to disassemble the venturi unit, verify parts and reassemble. I get to the part where it says to open the bypass valve and then pull the tubing off the venturi housing and feel for suction. I feel suction for about 15 seconds and then it begins to squirt water out. Tonight I took the valve cover off, wiped down all the gaskets and internal surfaces and reassembled....still with no luck or improvement. Any ideas???

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Matt -
June 11, 2012
A:

I should also note that the gaskets looked find inside the valve assembly. The only thing that showed some slight wear was the plastic gasket on top of the rubber rotor seal. There was some very slight suffing on the narrow (.125" or less) webbings between the 4 pie shaped chambers.

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Matt -
June 11, 2012
A:

I recently vacuumed out all the water and salt and cleaned everything. I put brand new salt, ran the system and it worked great. In a few days the brine tank fully flooded and the water had a strange color on top almost like foamy and ugly. I wonder why this occurred. I tried the suction and it sucks in the correct phase, I tested it in a bucket of water. It seems to fill correctly I tested that in a water bucket too. But it's not removing the water. Also it is old. I want a new one. Is there an easy-peasy DIRECT replacement for this that won't require moving pipes?

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Christopher -
July 27, 2014
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Q:

Kenmore water softener 625383760 display lit but no clock, stuck in rinse mode 625383760 Kenmore Water softener

Q:

Intellisoft 370 W/S control panel "frozen" 625383760 Kenmore Water softener