Model #3639761514 KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

Water inside 3639761514 Kenmore Refrigerator

Q:

I have a Kenmore refrigerator #3639761514 and the freezer and refrigerator are not cooling quite right. Ice cream is soft, chicken frozen, icemaker not working

A:

When an appliance that we depend on daily begins to malfunction is quite disappointing as well a great concern. I have done some research on the Manage My Life website and have located as well provided below several links the are similar towards your issue. If you do decide to have a technician diagnose and make repairs, an option is to visit Sears Home Services and use the handy scheduler,which I have also added the link below. Hope this helps!

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Priscilla V -
April 05, 2012
A:

When that condenser fan and compressor are running, the evaporator fan should also be running. That circuit is traced in red on the wiring diagram in the image below. You can check to see if that evaporator fan is running. You may need to unplug the refrigerator and pull that evaporator cover off to view that fan unless it is apparent that it is running. That evaporator cover is the back inside panel of the freezer. If you pull that evaporator cover, you can briefly plug the refrigerator in and check that fan if necessary. Unplug the refrigerator as soon as that brief check is complete. Do not make contact with live wires or components when running the refrigerator with internal components exposed. You can also check the frost pattern on the evaporator with that cover removed.

If that evaporator fan is not running, then you may need to replace that fan motor. A wiring failure would also prevent that fan from running.

You can order parts from this page: Kenmore Refrigerator 363.9761514 Parts . Be sure that you unplug the refrigerator before accessing and replacing parts.

If that frost pattern on the evaporator is inconsistent, then you could have a problem with the sealed system. A partial blockage or a low refrigerant charge could be causing that type of cooling failure. You will need to have a service technician diagnose and repair that type of failure since it would involve the recovery and recharge of the sealed system. Here is a link for the Sears Service website in case you need it: Sears Home Services .

If you find excessive frost on the evaporator, then you could have a problem with the automatic defrost system. Here is a link for a video that discusses that type of failure: Refrigerator Not Cooling Repair . A failed timer, bad defrost thermostat or broken heating element could prevent the refrigerator from defrosting properly.

These tips may help you resolve that cooling problem in your refrigerator. If you need more assistance, reply with additional details.

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Lyle W -
Sears Technician
April 06, 2012
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Q:

refrig.freezer(top) works fine but frigerator part is warm/not as cool

A:

Making sure you have a good working refrigerator is always important. A suggestion I have for you while you are waiting for an expert response is going onto the Sears Home Services website and scheduling for a technician to take a look at your appliance. I have attached the link below. Hope this helps!

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Alina F. -
September 30, 2010
A:

The most important thing is the freezer section is okay. If the freezer is okay and the problem is only with the refrigerator section then the problem is one of air circulation.

A defrost problem might cause this. Check for frost in the freezer section.

Make sure the evaporator fan is working in the freezer section.

There is an air damper that controls the air circulated from the freezer. If the damper is closed or iced over then no cold air can enter the refrigerator section.

None of these things should have been caused by unplugging the refrigerator for 30 minutes.

Take a look and reply with any additional details and a model number for further assistance.

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Fred M -
Sears Technician
September 30, 2010
A:

model #3639761514\r\n freezer ok, fridge between 42 and 59 degrees, already cleaned coils, black drain on back is dripping slightly onto ground, can feel some air coming into fridge from vent u are talking about

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Deborah -
April 18, 2011
A:

If the freezer is around 0 degrees then it is okay. If the freezer is this cold but the refrigerator is 42-59 degrees then I suspect the air channel is blocked. You can also check the evaporator coils with the rear cover off. If you wet your finger tips and touch the coils it should freeze to the coil.

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Fred M -
Sears Technician
April 18, 2011
A:

My kenmore elite trio 596.73503200 has a warm frig section but the freezer is cold. I see some condensation on the back wall of the inside of the freezer. How can I troubleshoot.

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suke -
July 07, 2011
A:

Try adjusting the air damper for more cold air to be blown into the refrigerator section. Check the rear of the freezer section for any ice built up. The air damper is likely the problem. This is a problem that is best left to a technician to check and repair.

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Fred M -
Sears Technician
July 09, 2011
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