Model #3639759614 KENMORE Top-Mount Refrigerator

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Troubleshooting

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Question and Answers

Q:

refridgerator leaking

A:

Providing a complete model number to your question will definitely help an expert better your search. If you would like to reply to this thread with a model number included I would be more than happy to assist you . Have a wonderful day.

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Alina F. -
May 26, 2011
A:

Thank you for the replies. I have Kenmore Model# 363.9759614. Not sure, the purchase date may have been 4/18/1996 (but could have been when a part was ordered). All help appreciated-don't really want to buy a new one.

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Toni -
May 26, 2011
A:

I can understand your concern about water leaking in the refrigerator. This happens when the drain system gets clogged. This model has a drain funnel (# 226 in picture) located in the upper part of the refrigerator section on the back wall and it is the most likely reason, for this problem. You can pull this funnel out and if it's stopped up take it to the faucet and clean it out. Also check the Grommet (# 315) and drain tube behind it. To access the drain tube, you will need to pull the unit out far enough to get behind it. It will pull loose from the grommet and you can blow it out. I hope this will help you. If you would like more assistance, any additional details will be helpful and I will be glad to assist you further.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Scott D -
Sears Technician
May 27, 2011
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Q:

Why is my refridgerator collecting water under crisper bins?

A:

Having a leak in the refrigerator can be a burden and cause water damage. While you are waiting for your expert answer, I did manage to find a link that will provide you with some good information to help you with your refrigerator problem. I hope my link is useful.

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Joseph P. -
May 23, 2011
A:

I'm sorry you are having this problem with your refrigerator. The information you have received from Joseph is good but this appears to be a different problem. Unfortunately, without a model number, I will only be able to provide some general information. This type of problem normally occurs because the drain freezes closed. When this happens, every time the unit goes into a defrost cycle, the water will run into the fridge and collect under the crispers. To correct this, the drain system will need to be cleared. In some models the back panel in the freezer will need to be removed to access the drain and in some models there will be a drain funnel and cup in the upper part of the fridge section. The drain can also be located in the control housing of some models. If you would like more assistance, a complete model and serial number will be needed and any additional details will be helpful. Thank you for using Manage My Life.

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Scott D -
Sears Technician
May 25, 2011
A:

Thank you, Scott for the info. I have a Kenmore Model# 363.9759614- Serial #L614-505-75. Not sure if purchase date was 4/18/1996 or if that is the date we ordered a part. Hope you can save us from a replacement because otherwise, it operates perfectly.

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Toni -
May 26, 2011
A:

Thank you for the model number. This model will have a drain funnel (# 226 in picture) in the top of the fridge section. The drain funnel will be the most likely place for the obstruction to occur. It can be pulled out and cleaned. I hope this will help you. If you would like more assistance, any additional details will be helpful and I will be glad to assist you further.

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Scott D -
Sears Technician
May 27, 2011
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Q:

Refrigerator is Not Cooling. Kenmore model #363.9759614

A:

You have done a very nice job of troubleshooting this unit. From the description listed, yes, this does appear to be a low charge in the system. A technician will be required to make this type of check. I'm listing a site you can check to have a tech come out. Here is a link for the website: Sears Home Services . If you need more assistance, please resubmit your question, with additional details.

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Scott D -
Sears Technician
May 20, 2010
A:

If low charge is the problem, how much is a usual patch and recharge job?

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Anonymous -
May 20, 2010
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