Model #3639751680 KENMORE Top-Mount Refrigerator

  • Freezer
    3 Results
  • Fresh Food Door
    3 Results
  • Cabinet
    3 Results
  • Shelf
    3 Results
  • Compartment Separator
    3 Results
  • Unit
    3 Results
  • Icemaker
    3 Results
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Question and Answers

Q:

water pooling into the bottom of our refrigerator

A:

Hello there, a water leak is never fun since it can cause some water damage. I did manage to find a link that describes a similar problem to the one that you are having with your unit. I hope my link helps while you wait for your expert response.

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Joseph P. -
September 12, 2011
A:

Thank you for your question. I can understand your concern about the water leaking in the fridge section. This will be caused from a clogged or frozen drain. First, check the drain funnel (# 226 in picture) to see if it's clogged. This funnel will pull out and is very likely to be clogged. If it's clear, the drain inside the freezer will be frozen. To clear the drain, remove everything in the freezer, so the back panel can be removed. First disconnect power to the unit. With the panel removed, you will see the evaporator coil and directly under the coil is the drain trough (pan). The trough will probably be full of ice that will need to be removed. A hair dryer works well for this. Just be careful not to get it too hot. With the ice out of the trough, you will be able to see the drain hole, which will be plugged with ice. Use hot water to clear the drain hole. Keep working the hot water into the hole and wiping the excess water. This can take quite awhile, depending on how deep the ice is. This will need to be done until you get a good water flow down to the bottom drain pan. With the drain system clear, water should stop leaking in the refrigerator. If you would like more assistance, additional details will be helpful and I will be glad to assist you further.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Safety Notice: Be sure to disconnect the appliance before performing any troubleshooting procedures. If you are not comfortable with doing any voltage checks or repairs that might be recommended, please contact a local service provider for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.

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Scott D -
Sears Technician
September 14, 2011
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