Model #3639741714 KENMORE Top-Mount Refrigerator

  • Freezer Door
    3 Results
  • Fresh Food Door
    3 Results
  • Cabinet
    3 Results
  • Shelf
    3 Results
  • Compartment Separator
    3 Results
  • Unit
    3 Results
  • Icemaker
    3 Results
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Question and Answers

Q:

Moaning sound from freezer ice cream soft 3639741714 Kenmore Refrigerator

A:

Thank you for your inquiry on your Kenmore Refrigerator, Model: 363.9741714. From reviewing the details on your model, if water froze inside the freezer, it's possible there could be some frost or ice next to the evaporator fan blade. If the blade is hitting against this ice, it could make a rumbling noise that would slowly ramp down, when the unit is turned off. In this case, you can leave the unit off for a few hours, to allow the ice, time to defrost or remove the back panel, to access the ice. In this case, be sure to disconnect the power first.

Safety Warning: Before beginning the repair, disconnect the direct power supply to the refrigerator to prevent the risk of injury or any electrical shock.

If you don’t feel comfortable or confident in this repair, then you can have it repaired at home by a sears technician. I have the included a link to the website: Sears Home Services or call 1-800-469-4663.

 

I hope this answered your question. Thank you for contacting SearsPartsDirect.com, and have yourself a wonderful day. 

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Gerry 93 -
Sears Technician
May 13, 2015
Q:

Kenmore refrigerator question.

A:

You can view the center rail at the following site: Center Rail .

The grid has 1 inch squares and the rail appears to be about 15 1/2 inches.

There doesn't seem to be any history concerning this problem.

I'll see if I can find any additional details about this problem tomorrow.

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Fred M -
Sears Technician
October 02, 2011
A:

can you help me on a kenmore side by side refrigerator that wont cool

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manuel -
October 01, 2011
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Q:

why is no water going to the ice maker in the refrigerator

A:

I'm sorry about the difficulties that you are experiencing with your ice maker. I did some research at managemylife.com and found an expert answer to a similar question that may assist you until your expert can respond. I have attached the link below. If you would like assistance from a qualified technician I have also attached a link to searshomeservices.com. I hope these links will help until your expert can respond. If you have a water filter it should be change every six months.

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James -
January 22, 2011
A:

The link that James R. provided in the above response provided troubleshooting for a refrigerator with a water filter. I do not see a water filter on your refrigerator. Your details seem to indicate that the ice maker is cycling but just not filling with water. I recommend that you try these troubleshooting tips:

  • Make sure that the water cut-off valve for the refrigerator water supply line if fully open. You can carefully cycle it shut and then back open. If the valve is clogged by hard water deposits, this will often clear the valve so that water will flow properly.

  • If the above tip does not help, then I recommend that you shut off the water supply and remove the water line from the back of the refrigerator. Place the end of the water line in a bucket and briefly turn on the water cut-off valve to check for proper water pressure and flow from the water line. If the water supply is bad, then you will probably need to have a plumber fix this type of problem.

  • If the water supply is good, then I recommend that you check the water supply tube in the freezer to see if it is frozen up and clogged. You may need to unplug the refrigerator and pull the ice maker out to check this tube.

  • If the fill tube between the valve and the ice maker is clear then your problem is either with the fill valve or the ice maker module in the freezer. A wiring failure in the circuit could also prevent the ice maker from filling. When the ice maker cycles, it should energize the fill valve for about 5 seconds at the end of the harvest process. If the ice maker is energizing the valve then the valve (part WR57X10033) will need to be replaced. If the ice maker module is not energizing the water valve then you will probably need to replace the ice maker module (part 8390). You can order parts from the Sears PartsDirect website.

These tips may help you resolve this ice maker failure. If you need more assistance, reply with additional details.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Lyle W -
Sears Technician
January 24, 2011
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