Model #3639724785 KENMORE Top-Mount Refrigerator

  • Freezer Door
    3 Results
  • Fresh Food Door
    3 Results
  • Cabinet
    3 Results
  • Shelf
    3 Results
  • Compartment Separator
    3 Results
  • Unit
    3 Results
  • Icemaker
    3 Results
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Error Codes

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Question and Answers


Model 363.972 4785


Summer is almost here and ice is always on the menu. I'm sorry to hear that you are having some issues with your ice maker. I did some research at Managemylife website and found an expert answer to a similar question that may help until your expert can respond. I have attached the link below so you can check it out. If you are thinking about scheduling service and have a qualified technician assist you, I have also attached the link to SearsHomeServices. I hope the links below will help you out.

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James -
June 08, 2012

I would first remove the ice bin and look or feel inside the mold of the icemaker to see if it is full of ice. If the ice sensing arm is down (in the on position) and the icemaker is full of ice, there is a failure inside the icemaker and the icemaker should be replaced.

If there is no ice in the icemaker, look at the fill tube on the rear of the icemaker. If the fill tube is frozen up the icemaker can't fill. You can defrost the fill tube with a hair dryer. If the fill tube freezes again you should replace the water valve. Follow this link to order the valve. Kenmore Refrigerator Model 363.9724785 Water Valve .

Hope you have found this information helpful. Reply to this thread, if you have more questions.

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Bill__W -
Sears Technician
June 09, 2012
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