Model #3639644214 KENMORE Top-Mount Refrigerator

  • Freezer Door
    3 Results
  • Fresh Food Door
    3 Results
  • Cabinet
    3 Results
  • Shelf
    3 Results
  • Freezer Floor And Control
    3 Results
  • Unit
    3 Results
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Question and Answers

Q:

My refrigerator drips water from the frezer.

A:

I am sorry that you are having some difficulties with your freezer and I will be happy to help. I did some research and I was able to find a link that will provide you with some good information. I hope this helps with your research while you wait for your expert response.

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Joseph P. -
February 18, 2013
A:

Thank you for your question. I can understand your concern about the water leaking in the fridge. This type of problem occurs when the drain freezes. There really is no specific part that causes this. It can happen if the freezer gets excessively cold (below zero degrees), excessive humidity, if the doors are not closing good or kept open for long periods of time. If there is any obstruction in the drain, it will also cause the drain to eventually freeze up. This type of problem can be very difficult to determine, the exact cause. With many units, there is a heat probe that can be added that will help prevent this from reoccuring, if the drain has been completely cleared but freezes up again. Unfortunately the heat probe will not work in this model because the heater is glass and will break. Sometimes the heater can be lowered slightly and this will also help. I would recommend having a technician check this to determine if the heater can be lowered or if there is another condition that can be causing the drain to freeze. I'm listing a site you can access, to have a tech come out. Here is a link for the website: Sears Home Services. I hope this will help you.

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Scott D -
Sears Technician
February 19, 2013
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Q:

Can the freezer door be adjusted to a level position?

A:

You did not indicate which way the freezer door needs to be adjusted. The freezer door can normally be adjusted by removing the upper freezer door hinge cover and loosening the two (2) hinge screws.

Remove the upper hinge cover by removing the screw in the middle of the hinge cover. You will see two (2) screws securing the hinge to the top of the cabinet. Loosen the two (2) screws just enough so that you can adjust the door to a level position by raising or lowering the handle side of the door and then re-tighten the two (2) screws. Re-install the hinge cover.

Resubmit your question with additional details if needed for further assistance.

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Joey S -
Sears Technician
November 13, 2008

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