Model #3639557710 KENMORE Side-by-Side Refrigerator

  • Freezer Door
    3 Results
  • Dispenser
    3 Results
  • Fresh Food Door
    3 Results
  • Decorative Panel And Trim Kits
    3 Results
  • Freezer Section
    3 Results
  • Freezer Section
    3 Results
  • Ice Bucket
    3 Results
  • Fresh Food Section
    3 Results
  • Fresh Food Section
    3 Results
  • Unit
    3 Results
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Error Codes

Error Code:

Condition:

Check/Repair:

Question and Answers

Q:

I replaced the defrost timer, the 2 defrost burners and the defrost defrost thermostat and we are still freezing up 363.9557710

A:

why would it still be freezing up

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Eugene -
January 12, 2015
A:

Thank you for choosing SearsPartsDirect.com. I will be more than happy to assist you. I can understand any frustration you may have experienced with regards to your unit. Let’s see what we can do for you.

Looking at some information I’m showing that the problem may be the diffuser that transfers the cold air from the freezer to the fridge section. This may be frozen in the open position. I would locate this diffuser and see if air is always blowing thru it. If so then it would need to be replaced. 

Hope this information has helped you. If you are not comfortable doing this repair you can click here to schedule a technician or call toll free 1-800-469-4663. Again, thank you for choosing SearsPartsDirect.com.

 

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JeffwallaceIII -
Sears Technician
January 13, 2015
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Q:

Kenmore Side by Side 363.9557710

A:

Thank you for choosing SearsPartsDirect.com. I will be more than happy to assist you. I can understand any frustration you may have experienced with regards to your unit. Let’s see what we can do for you.

Looking at some information I’m showing that the problem may be the diffuser that transfers the cold air from the freezer to the fridge section. This may be frozen in the open position. I would locate this diffuser and see if air is always blowing thru it. If so then it would need to be replaced. 

Hope this information has helped you. If you are not comfortable doing this repair you can click here to schedule a technician or call toll free 1-800-469-4663. Again, thank you for choosing SearsPartsDirect.com.

 

Read More
JeffwallaceIII -
Sears Technician
January 13, 2015
Q:

Kenmore refrigerator door dispenser failure -refrigerator model no. 363.9557710

A:

I think it is always a little frustrating when an appliance starts acting up on us. I'm sorry to hear that you are having some difficulties with your ice maker and water dispenser. I did some research for you at Managemylife and found an expert answer to a similar question that may help until your expert can respond to your specific question. I have attached the link below so you can check it out. If you do decide to schedule service and have a qualified technician help you, I have also attached a link to Searshomeservices. I hope these links will help you.

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James -
February 28, 2012
A:

When nothing in the dispenser will work, the most likely failure is the light switch for the freezer door has failed. A disconnected wire in the connector at the upper hinge cover can also cause this.

You can pry the door light switch out of the cabinet and test it. Disconnect the power to the refrigerator before prying the switch out. Sometimes the switch will break when being pried out and a wire can short against the cabinet.

Install a jumper between the brown and gray wires and apply the power. If the dispenser works, replace the door switch.

You can inspect the wiring connectors by removing the hinge cover on the freezer door.

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Jimmy K -
Sears Technician
February 28, 2012
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