Model #3639550612 KENMORE Side-by-Side Refrigerator

  • Freezer Door
    3 Results
  • Dispenser
    3 Results
  • Fresh Food Door
    3 Results
  • Freezer Section
    3 Results
  • Freezer Section
    3 Results
  • Ice Bucket
    3 Results
  • Fresh Food Section
    3 Results
  • Fresh Food Section
    3 Results
  • Unit
    3 Results
  • Icemaker Wr30x0320
    3 Results
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Error Codes

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Question and Answers

Q:

Ice cream soft in freezer 3639550612

A:

Thank you for your inquiry on your Kenmore Refrigerator, Model: 363.9550612. From reviewing the details on your model, if everything in the freezer is frozen it sounds like it is working. Have you checked the temperature? It should be around 0 degrees. If not it may need to be turned down. The fat content in ice cream also affects the hardness of the freeze. The higher the fat content the softer the freeze. You should disconnect the power to the refrigerator and remove the food and shelves from the freezer. Remove the screws holding the evaporator cover on the back of the freezer and remove the evaporator cover. Defrost the ice from the evaporator coil and install the evaporator cover and shelves. Connect the power to the refrigerator and let it run 2-3 days. Open the refrigerator door and remove the light shield at the upper rear of the refrigerator section. On the right side of the cover behind the light shield is a hole with the defrost timer shaft inside it. Rotate the shaft clockwise with a flat screwdriver blade until the compressor and fan motor stop. This will put the refrigerator into defrost for about 25 minutes. After 10 minutes open the freezer door and you should see a red glow under the evaporator coil. This will indicate the defrost cycle is working and the heater is glowing. If this happens you know the defrost timer is the problem. Replace the defrost timer.

Safety Warning: Before beginning the repair, disconnect the direct power supply to the refrigerator to prevent the risk of injury or any electrical shock.

If you don’t feel comfortable or confident in this repair, then you can have it repaired at home by a sears technician. I have the included a link to the website: Sears Home Services or call 1-800-469-4663.

 

I hope this answered your question. Thank you for contacting SearsPartsDirect.com, and have yourself a wonderful day. 

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Gerry 93 -
Sears Technician
May 28, 2015
Q:

ice door flap problem 363.9550612

A:

Thank you for choosing SearsPartsDirect.com and being a valued member.  I can certainly understand how frustrating it can be when your ice door flap opens and closes by itself. 

It sounds to me like the issue could be with the dispenser solenoid or the control board is not working properly. 

You will need to test the solenoid with a multimeter to determine if that is the cause of the issue. 

If you press and hold the ice paddle and it dispenses ice normally then the motor is defective. If not, then there will be further testing on the control board itself. 

Click here for videos. 

You can also visit searpartsdirect.com for parts, diagrams, and repair information.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Thank you for your question. Have a great day.

Please resubmit your question if you have any other problems. 

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Natasha12 -
Sears Technician
September 29, 2014
Q:

Is the defrost thermostat included? 363-9550612

A:

Thanks for the inquiry and for using SearsPartsDirect.com.
You're right, the picture on the site does show the thermostat with the heater and harness, however, if the defrost thermostat was included, it would show it on the diagram with a dotted box around the two, clarifying it as an assembly. The heater and harness will just be the heater and harness, the thermostat must have just been included in the photo, but will not be included with the heater. If you need the thermostat, I would order it as well. The defrost heater/harness is part number WR51X442, and the thermostat is WR50X122.
Hope this clarifies it, and let us know if we can be of any further assistance. Thanks for using SearsPartsDirect.com.

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Jeff Wallace Sr -
Sears Technician
March 22, 2014
A:

The harness WR51X442 does contain the thermostat. The part I received has the heaters, thermostat and harness.

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MR BOYCE -
March 28, 2014
A:

Thanks for the update. This is one of those out-of-the-norm situations. Usually if there is an assembly, all the parts would be notated in a box. Even though the picture on the site showed the thermostat, they are usually not included with the heater. Glad it worked out for you. Thanks for using SearsPartsDirect.com.

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Jeff Wallace Sr -
Sears Technician
March 29, 2014
A:

I am happy that the heaters, thermostat and harness were all in one. I put them in today and it was good to be able to unplug the old and plug in the new via the harness and of course attaché the heaters. That is a lot better than splicing wires. Plus it is may opinion that the three parts and harness should be replaced together, because if any of the three parts goes bad, it probably weakens or messes up the others. Take care and God Bless

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MR BOYCE -
March 31, 2014
A:

You raise a good point, having the connector does make life much easier with plug-and-play versus splicing. I also agree that replacing them all at the same time does make sense. I am glad it worked out for you and we really do appreciate the feeback. Thanks again! God Bless.

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Jeff Wallace Sr -
Sears Technician
March 31, 2014
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