Model #3639532680 KENMORE Side-by-Side Refrigerator

  • Freezer Door
    3 Results
  • Dispenser
    3 Results
  • Fresh Food Door
    3 Results
  • Freezer Section
    3 Results
  • Freezer Section
    3 Results
  • Ice Bucket
    3 Results
  • Fresh Food Section
    3 Results
  • Fresh Food Section
    3 Results
  • Unit
    3 Results
  • Icemaker
    3 Results
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Question and Answers

Q:

Defrost Problems on 363.9532680 Refigerator

A:

I know that it can be very difficult to have issues with your refrigerator. From what you are describing it sounds like the issue is in the control module. This is connect to the defrost control, so it shut off the unit for the defrost cycle. When the cycle is done it will turn the unit back on. What it is most likely doing is turning the refrigerator back on before it has a chance to full defrost the unit. I would suggest that you test it before replacing it just to be sure it is the issue. For this you will need an ohm/volt meter. Use the defrost control to force a defrost cycle and then measure the voltage at the control. If you are getting 120 vac, then the circuit is open and the control module needs to be replaced. If you don't feel comfortable doing this yourself, please click on this link to schedule service: Sears Home Services. Click on "Get Started" and follow the directions, click on the red "NEXT" button to continue. I hope this helps. Please feel free to let me know if you need further assistance. We are always here to help. Thank you for using Manage My Life.com.

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AnneJ -
Sears Technician
October 08, 2013
Q:

My Kenmore refrigerator, model number 363.9532680, has a heated area in freezer where water drips on. Is this normal?

A:

In reference to your Kenmore refrigerator, model number 363.9532680;

Water dripping onto the heater during defrost, boils making a hissing / sizzling noise. This is perfectly normal and no cause for alarm. Your drip pan is mounted above your compressor, and not visible. This is why the heater is required.

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Angela R. - Personal Solutions Manager -
Sears Technician
October 21, 2009

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