Model #36378595895 KENMORE Top-Mount Refrigerator

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  • Fresh Food Door
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  • Compartment Separator Parts
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  • Icemaker Wr30x0327
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Question and Answers


Why won't the bottom section of my top mount refrigerator get cold enough?


Several different problems could prevent the fresh food section of your refrigerator from cooling properly. Here are some tips that may help:

  • Check the refrigerator door gasket for cracks or loose spots.
  • Make sure that the light is turning off in the refrigerator when the door switch is depressed.
  • Clean the condenser coils at the bottom of the refrigerator.
  • Check for ice or frost on the back wall of the freezer. This would indicate an automatic defrost system problem. A technician would normally be needed to repair this type of failure.
  • Check the temperature in the freezer. The freezer temperature should be around zero degrees. If it is significantly higher than this, you could have a compressor or sealed system problem that is preventing your refrigerator and freezer from cooling properly. You would also need a technician to diagnose and repair this type of problem.
I referred to your profile and see a Kenmore top mount refrigerator listed with model number 363.78595895. The cubic foot size of your refrigerator is indicated by the third digit after the dot in this model number (5). This indicates that your refrigerator has 25 cu. ft. of combined food storage capacity in the refrigerator and freezer compartments.

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Lyle W -
Sears Technician
October 08, 2008

Thanks "Technical Staff". One of your suggestions was right on. It was the light "not" going off when the door was closed. I had so much weight on the inside of the "door" section of my fridge until it was pulling the "lip part" of the door that pushes up against the "tongue part" of the light switch 'away from the light switch and the light would not turn off. To check I closed the door tightly and pulled the rubber bumper slightly so I could see if the light was still on, and it was. At that time I did not have time to take the weight off, so I just made a small pad out of some tape and taped it to the "lip" part of the door which allowed the "tongue" to be pushed up enough to turn off the inside light. I checked the thermometer after a few minutes and the temperature had already begun dropping. I am sure by the time I get home from work it will have cooled down to its normal temperature. Thanks for the suggestions and I am glad that it wasn't something more expensive to fix (smile)!

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October 10, 2008
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