Model #36368672895 KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

kenmore refrigerator

A:

Managemylife.com is always a great resource to find the answers to just about anything. Your expert will research your question and respond within two business days but usually sooner.

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Alina F. -
January 05, 2012
A:

Thank you for your question. I'm sorry you are having this problem with the fridge. I suspect that if the icemaker is working, the freezer is ok. This would lead to an air flow problem. This can happen if it does not defrost properly, if the fan motor stops or the air damper in the freezer may need to be adjusted. If a thick frost is accumulating on the back wall in the freezer, then it will be a defrost problem. In this case, turning the unit off for 24 hours to allow it time to defrost will allow the fridge section to start cooling again for a few days. This will allow time to have a tech out to check it. I hope this will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further.

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Scott D -
Sears Technician
January 09, 2012
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Q:

Refrigerator Model: 36368672895 - leaking water.

A:

Managemylife.com is always a great resource to find the answers to just about anything. Your expert will research your question and respond within two business days but usually sooner.

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Alina F. -
December 01, 2011
A:

Your problem is quite common and has two basic causes or perhaps a combination of the two. 1. The drain tube from the water collection trough beneath the evaporator is blocked with debris and/or ice. 2. The refrigerator is not 'set up' correctly in that the front of the machine should be approximately half an inch higher than the back. This can be achieved by adjusting the front wheel(s). To access the evaporator drain trough remove the back of the freezer compartment, before attempting this unplug the refrigerator and remove the ice maker (if applicable). Should there be a build up of ice this will need to be removed, a hair dryer, carefully used to avoid overheating, can be used. To prove the drain tube clear, or to clear it, remove the lower panel at the back of the machine and look for an small, open ended plastic tube, you will need to arrange something to blow up through this after placing a rag over the upper end at the drain trough. Sometimes amazing quantities of debris are ejected. Good Luck The link below is to the exploded parts diagramsfor your appliance.

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biguggy -
December 01, 2011
A:

The capacity of your top mount refrigerator is coded into the model number which gives up a choice of 16 cubic feet or 26 cubic feet. Most likely this model has a capacity of 16 cubic feet.

The water leak problem is likely a clogged drain. It will require the refrigerator be defrosted.

The water leaking is most likely caused by a defrost drain being clogged. Check the following link for the most complete answer to this problem: Ref Puddles .

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Fred M -
Sears Technician
December 04, 2011
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Q:

How to install this molding?

A:

It sounds like you apparently want to install, a refrigerator door gasket. Door gaskets do not come with instructions and installing one, can be simple or not so simple. The magnet is part of the gasket itself, it's what holds the door closed. All gaskets do need to be soaked in some hot water first, for at least 30 minutes, so it will bend easier. Installing this type of gasket may not be so simple. This gasket can be tricky, bordering on difficult. Turn the unit off or disconnect power to it. To replace this gasket, first loosen all the screws on the trim under the gasket. Don't remove them, just loosen them. Now pay close attention to how the gasket lip fits under the trim and pull the gasket out. When replacing a gasket, always start with the 4 corners, then the top and bottom and finally the sides. Slide the new gasket lip under the trim but do not tighten any of the screws yet. With the top and bottom in place, now work the sides in place and work from the top and bottom toward the middle. When the gasket is in place all the way around, now tighten the screws. Normally with this type of door, now when you close it, one side may be bowed outward. You will need to pop it back in place. When this is done, if you still have some gaps in the seal, you can use a hair dryer to smooth them out but be careful not to get it too hot. This can be a tricky job even for a technician. If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services . If you need more assistance, please resubmit your question, with additional details.

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Scott D -
Sears Technician
February 17, 2010

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