Model #36358775891 KENMORE Side-by-Side Refrigerator

  • Freezer Door
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  • Fresh Food Door
    3 Results
  • Dispenser
    3 Results
  • Freezer Section
    3 Results
  • Freezer Section
    3 Results
  • Ice Bucket
    3 Results
  • Fresh Food Section
    3 Results
  • Fresh Food Section
    3 Results
  • Unit Parts
    3 Results
  • Icemaker Wr30x0327
    3 Results
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Question and Answers

Q:

Frozen food in refrigerator.

A:

Thanks for contacting manage my life about your refrigerator model 363.58775891; sorry you are having a problem, I will be glad to assist you with this. The freezing in the fresh food section could be the main thermostat or the air damper that adjust to regulate the air flow from the freezer to the fresh food section.  If you turn the thermostat up to a warmer setting does it cycle the unit off? If it does then I would suspect the damper that controls the air flow. This is a mechanical device and can be inspected for broken parts and   non-functioning components. If the ice you referred to is also in the fresh food section, then suspect one of these two as well.  If the ice and frost is in the freezer compartment on the upper part of the evaporator cover it could be a sign of a sealed system issue (compressor, Freon loss or restriction.) A sealed system issue can cause freezing in the fresh food section. If the entire evaporator cover id frosted and iced then there could be a defrost issue, suspect the timer, heaters and bi-metal in the defrost system. I hope these tip help you determine the cause of your problem, if you need a technician here is a link to Sears Home Services. If you need parts here is a link to Sears Parts Direct. If you have additional information please reply and I will be happy to respond. Ron H.  

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Ron H -
Sears Technician
November 25, 2013
A:

I know that it can be very frustrating to have issues with your refrigerator. The freezing in the fresh food section could be the main thermostat or the air damper that adjust to regulate the air flow from the freezer to the fresh food section. If you turn the thermostat up to a warmer setting does it cycle the unit off? If it does then I would suspect the damper that controls the air flow. This is a mechanical device and can be inspected for broken parts and non-functioning components. If the ice you referred to is also in the fresh food section, then suspect one of these two as well. If the ice and frost is in the freezer compartment on the upper part of the evaporator cover it could be a sign of a sealed system issue (compressor, Freon loss or restriction.) A sealed system issue can cause freezing in the fresh food section. If the entire evaporator cover id frosted and iced then there could be a defrost issue, suspect the timer, heaters and bi-metal in the defrost system. If you don't feel comfortable doing this yourself, please click on this link to schedule service: Sears Home Services. Click on "Get Started" and follow the directions, click on the red "NEXT" button to continue. I hope this helps. Please feel free to let me know if you need further assistance. We are always here to help. Thank you for using Manage My Life.com.

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AnneJ -
Sears Technician
November 25, 2013
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Q:

frost in refrigerator section 36358775891 Kenmore Refrigerator

A:

Thanks for the inquiry and for using SearsPartsDirect.com.

I am sorry to hear that the refrigerator compartment is freezing food, I know how frustrating that is to have occur.

Typically this issue can be caused by two parts, either the thermostat in the refrigerator or the air damper. If you adjust the thermostat up and allow it to cycle for about 24 hours, do you see any difference in internal temp? When you adjust the thermostat up, the unit should cycle off. If there is no change when adjusting the thermostat, that is the most likely issue.

If it appears the thermostat is okay, then the air damper could likely be at fault. Sometimes the seal between the interior liner of the refrigerator and the damper needs to be resealed with silicone to prevent the chilled air from passing through. A visual inspection would be needed to verify.

It's likely the issue is from one of these two items. If you would feel more confident have a Sears Home Service technician help assist with the diagnosis/repair, you can call 1-800-349-5071, or click here to be directed to the page to set up service. 

I pulled up the temperature control thermostat for the unit, part number WR09X0570, but it appears the part has been discontinued with no direct substitute offered by the manufacturer. You may try running an online search for the part number and name to attempt to find one still in circulation, but that would be the only suggestion I could offer in that regard.

Let us know if we can be of any further assistance and thanks for using SearsPartsDirect.com.  

Read More
Jeff Wallace Sr -
Sears Technician
November 25, 2013
Q:

frost in refrigerator section 36358775891 Kenmore Refrigerator

A:

Thanks for the inquiry and for using SearsPartsDirect.com.

I am sorry to hear that the refrigerator compartment is freezing food, I know how frustrating that is to have occur.

Typically this issue can be caused by two parts, either the thermostat in the refrigerator or the air damper. If you adjust the thermostat up and allow it to cycle for about 24 hours, do you see any difference in internal temp? When you adjust the thermostat up, the unit should cycle off. If there is no change when adjusting the thermostat, that is the most likely issue.

If it appears the thermostat is okay, then the air damper could likely be at fault. Sometimes the seal between the interior liner of the refrigerator and the damper needs to be resealed with silicone to prevent the chilled air from passing through. A visual inspection would be needed to verify.

It's likely the issue is from one of these two items. If you would feel more confident have a Sears Home Service technician help assist with the diagnosis/repair, you can call 1-800-349-5071, or click here to be directed to the page to set up service. 

I pulled up the temperature control thermostat for the unit, part number WR09X0570, but it appears the part has been discontinued with no direct substitute offered by the manufacturer. You may try running an online search for the part number and name to attempt to find one still in circulation, but that would be the only suggestion I could offer in that regard.

Let us know if we can be of any further assistance and thanks for using SearsPartsDirect.com.  

Read More
Jeff Wallace Sr -
Sears Technician
November 25, 2013

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