Model #36358575890 KENMORE Side-by-Side Refrigerator

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Question and Answers

Q:

Refrigerator leaks

A:

The refrigerator leaking can cause issues if not fixed. I did find find some information for you that I hope will assist you. I am adding the links below. I hope that this will help until our expert answers your question.

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Marc H -
April 01, 2012
A:

Thank you for your question. I can understand your concern about the water leaking. If the water is leaking from the front, it will be caused from a frozen drain. Every time the unit goes into a defrost cycle, water will run down on the freezer floor instead of down the drain. When it gets thick enough, the water will run out of the door. To clear the drain, remove everything in the freezer, so the back panel can be removed. First disconnect power to the unit. With the panel removed, you will see the evaporator coil and directly under the coil is the drain trough (pan). The trough will probably be full of ice that will need to be removed. A hair dryer works well for this. Just be careful not to get it too hot. With the ice out of the trough, you will be able to see the drain hole, which will be plugged with ice. Use hot water to clear the drain hole. Keep working the hot water into the hole and wiping the excess water. This can take quite awhile, depending on how deep the ice is. This will need to be done until you get a good water flow down to the bottom drain pan. If you would like more assistance, reply to this thread and I will be glad to assist you further.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Safety Notice: Be sure to disconnect the appliance before performing any troubleshooting procedures. If you are not comfortable with doing any voltage checks or repairs that might be recommended, please contact a local service provider for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.

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Scott D -
Sears Technician
April 03, 2012
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Q:

Why is my Kenmore refrigerator model 363.58575890 cooling the freezer side well but not the refrigerator side?

A:

You could have a problem with air flow in the refrigerator. Be sure that none of the air vents are blocked by food containers. The air flow diagram is shown in the image below. Check the air return on the bottom left wall of the refrigerator side. Check for cold air flow at the top of the refrigerator when the compressor is running. If you feel no air flow, open the freezer door and see if you detect significantly more air flow after opening the freezer door. This could indicate a return air flow restriction.

If the vents and air flow paths in the refrigerator are okay, I recommend checking the back wall of the freezer for excessive frost. A defrost system problem could be preventing the refrigerator from cooling properly. If you do see excessive frost on the evaporator in the freezer, you may be able to restore proper cooling in the refrigerator by storing your food in an ice chest and then shutting off the refrigerator/freezer and letting the unit completely defrost for about 24 hours. Leave the doors open for air circulation. After the frost on the evaporator has defrosted, plug the unit back in and see if the refrigerator and freezer will cool properly.

If the unit still does not cool properly or the excessive frost in the freezer returns, I recommend that you call a service technician to diagnose and repair the unit.

Here is a link for the Sears Service website: Sears Home Services .

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Lyle W -
Sears Technician
February 11, 2010

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