Model #36358485891 KENMORE Side-by-Side Refrigerator

  • Freezer Door
    3 Results
  • Dispenser
    3 Results
  • Fresh Food Door
    3 Results
  • Freezer Section
    3 Results
  • Freezer Section
    3 Results
  • Ice Bucket
    3 Results
  • Fresh Food Section
    3 Results
  • Fresh Food Section
    3 Results
  • Unit Parts
    3 Results
  • Icemaker Wr30x0328
    3 Results
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Question and Answers

Q:

leak from freezer door

A:

You may well be right. It may be plugged or frozen. I provided a link below that may shed a little extra light on the subject. I did some research with the model number you provided and did not get any data I could forward you. You will receive an expert response from us within a couple of day. I hope this helps you and enjoy your Saturday morning

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Henry -
August 25, 2012
A:

Thank you for your question. I understand your concern about the water leaking. This problem is usually caused by a frozen drain. To access the drain, everything in the freezer will need to be removed, so the back panel can be taken out. With the panel out, you will see the evaporator and directly under it will be the drain. If there is a sheet of ice there, a hair dryer can be used to remove it. Just be careful not to get anything too hot. When the ice is gone, you will be able to see the drain hole. Hot water can be used to clear the drain hole. I hope this will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further.

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Scott D -
Sears Technician
August 27, 2012
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