Model #36358472894 KENMORE Side-by-Side Refrigerator

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  • Fresh Food Door
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  • Freezer Section
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  • Freezer Section
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  • Ice Bucket
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  • Fresh Food Section
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  • Fresh Food Section
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  • Unit Parts
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  • Icemaker Wr30x0328
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Question and Answers

Q:

Side by Side Ref model # 363.58472894 I have replaced the defrost timer; however, it is still running, not getting my ref as cold and frost is again building up 36358472894 Kenmore Refrigerator

Q:

my Kenmore sears side by side model #363.58472894 has stopped keeping the fridge side cold enough.

A:

I know I would get t a little frustrated to have an appliance full of food start acting up. I'm sorry to hear that you are having some issues with your Kenmore refrigerator. I did some research at Managemylife website and found an expert answer to a similar question that may help until your expert can respond. I have attached the link below so you can check it out. If you are thinking about scheduling service and have a qualified technician assist you, I have also attached the link to SearsHomeServices. I hope the links below will help you out.

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James -
May 11, 2012
A:

Thank you for your question. I�m sorry you are having this problem with your fridge. If you are noticing a frost accumulation in the freezer on the back wall and the motor is running, it will indicate a problem with the defrost system. As the frost accumulates, it will reduce the air flow to the fridge, causing an increase in the temperature. A good check for this will be to manually advance the defrost timer (# 257 in picture) into a defrost cycle. It�s located in the control housing (# 436). The timer has a dial that will be positioned behind a small hole in the control housing. Use a screwdriver to turn the dial clockwise slowly, until it clicks and the unit stops running. It will now be in a defrost cycle. After a few minutes, if you can hear a sizzling or hissing type sound or see a red glow in the freezer, it means the heating element is working. This indicates the timer # WR9X489 is not advancing and will need to be replaced. It�s available at http://www.searspartsdirect.com/partsdirect/part-number/WR9X489/0046/363?pathTaken=directMatch&filterPart=&pop=flush&prst=0&shdPart=WR9X489&sid=MMLxexpertxmerch . I hope this will help you. If you would like more assistance, reply to this thread and I will assist you further.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Scott D -
Sears Technician
May 11, 2012
A:

i need some help with the same problem....I am reading your response; however you are talking about #257 in the picture and I can not see a picture...where are you talking about the defrost timer is?

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Cindy -
July 23, 2014
A:

I have replaced my defrost timer and I am starting to get a build-up of frost again in the freezer.....the fridge part is not getting as cold as it should be....I have turned both to the coldest temp to get it cold. What could be the problem...yes, I still hear it running....continuously...

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Cindy -
July 25, 2014
A:

I have replaced my defrost timer and I am starting to get a build-up of frost again in the freezer.....the fridge part is not getting as cold as it should be....I have turned both to the coldest temp to get it cold. What could be the problem...yes, I still hear it running....continuously...

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Cindy -
July 25, 2014
A:

why are you not answering my questions? could you please provide me with a drawing of the locations of the parts so I could get this refrigerator fixed? thank you....

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Cindy -
July 25, 2014
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