Model #36358047892 KENMORE Side-by-Side Refrigerator

  • Freezer Door
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  • Fresh Food Door
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  • Freezer Section
    3 Results
  • Freezer Section
    3 Results
  • Fresh Food Section
    3 Results
  • Fresh Food Section
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  • Unit Parts
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  • Icemaker Wr30x0327
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Question and Answers

Q:

KENMORE SIDE BY SIDE FREEZER- REFRIGERATOR

A:

I'm sorry that you are having some difficulties with your Kenmore Refrigerator. I did some research for you at Managemylife.com and found an expert answer to a similar question that may help until your expert can respond to your specific question. The link is attached below. Remember that your expert can walk you through a repair like this and even assist you on ordering any required parts. If you do decide to schedule service and have a qualified technician help you, I have also attached a link to Searshomeservices.com.

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James -
July 27, 2011
A:

Thank you for your question.

I will be able to assist you in repairing the refrigerator. The problem is the drain tube that carries the water to the drain pan is frozen. To clear the drain, unplug the refrigerator from the wall. Then put the food in the freezer in to a cooler. Next, remove the shelves so you can access the screws in the rear panel. Then remove the screws and remove the lower panel covering the evaporator. Once it is out of the way use warm water and a turkey baster to melt the ice below the evaporator. After most of the ice is melted, you will see a hole in the floor below the evaporator. This is the drain tube. Keep squirting warm water into this hole until the ice melts. Once it is clear, the water will drain out to the drain pan. After you have the hole clear, wipe up any water in the bottom and reassemble the freezer. Then plug the freezer in and put the food back in.

If you need further assistance, please reply below to this post.

Here is a link to order any parts you need. Sears Parts Direct .

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Thank you for using Manage my life.

Mark T.

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Mark T -
Sears Technician
July 27, 2011
A:

I would like to clean my evaporator pan since I am very allergic to mold. My Model number is 106.57029601. How do I remove the wire that is across the opening in front of the drain pan? If I remove this do I also have to move the filter housing which has two hex nut bolts?

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Karen -
August 02, 2011
A:

Thank you for your reply. To remove the drain pan you have to remove the filter housing and the wire. Remove the two mounting screws for the filter housing and pull the housing out. There should be enough line on the filter to pull it out. I think you have to remove the wire before taking the housing out. Once it is out you can remove the pan. Sometimes there is a piece of tape and a metal tab securing the pan. Remove the tape and bend the tab down then remove the pan. After you have it out, it can be cleaned with a bleach water solution. Please let me know if you need further assistance on the refrigerator.

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Mark T -
Sears Technician
August 03, 2011
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Q:

KENMORE SIDE BY SIDE REFRIGATOR-FREEZER

A:

The Refrigerator is one of the most important appliances in the home and by far a must need. So I am understanding your concern over the issue that is currently happening. I have researched your issue on this website and came across a question that is similar to yours. The expert provides further detailed information that might enlighten you.

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Priscilla V -
July 27, 2011
A:

I can understand your concern about the drain freezing. There is no real exact reason why the drain is freezing. You have received some good general reasons from Pvalde. Check the freezer temperature to see if it's getting excessively cold (below zero degrees). To check the temperature, place a thermometer between some packages. Air temperature is not a good check. If it is too cold, usually adjusting the control to a warmer setting will correct this. Also check for gaps in the door seal. If there are gaps, you can use a hair dryer to smooth them out. Just be careful not to get the gasket too hot and melt it. I hope this will help you. If you would like more assistance, please reply to this thread and I will be glad to assist you further. Any additional details will also be helpful.

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Scott D -
Sears Technician
July 30, 2011
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Q:

REFRIGERATOR FREEZER

A:

Puddles of water are not a pleasant thing in a refrigerator. I am not clear if the drain pan stays full or if there is water in bottom of freezer itself. I did find a general response that may help while you wait for the expert to review your model. I also added the schematics for your fridge from Sears Parts Direct so you can identify parts.

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Barbara H. -
July 17, 2011
A:

The water freezes in the bottom of freezer itself. Thank you

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Janice Livesays -
July 17, 2011
A:

If you have ice forming in the bottom of the freezer, the drain tube from the defrost pan under the evaporator is probably stopped up.

To correct this you need to disconnect the power to the refrigerator. Remove the food from the freezer and remove the lower shelf and the bottom basket.

Remove the screws holding the cover on the evaporator cover and remove the cover.

Melt the ice in the freezer bottom and the drain pan under the evaporator. Run a wire down the drain opening when the ice is melted. The drain hose runs about 4 inches and makes a turn. The wire won't make the turn. Don't punch a hole in the drain hose.

Reach under the freezer and run the wire up the drain hose until it stops. Pour very hot water through the drain to remove any algae from the drain hose.

If you have questions, reply on this thread and I will be glad to help.

If you are not comfortable doing the repair, you can go to Home Services and get a Sears technician to repair the refrigerator.

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Jimmy K -
Sears Technician
July 19, 2011
A:

THIS TUBE WAS FROZE UP NOT STOPED UP. COULD YOU PLEASE ANS AS TO WHY THAT WOULD HAPPEN. THANKS SO MUCH.

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Janice Livesays -
July 27, 2011
A:

Unfortunately, there is no way to determine why it froze up. Sometimes it can be from warm air migrating up through the drain tube. If the freezer gets excessively cold or if a defrost problem develops. It's also possible a loose particle may have gotten trapped in the drain line, preventing all the drain water from running down and eventually causing the drain to freeze up.

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Scott D -
Sears Technician
July 29, 2011
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