Model #36348257897 KENMORE Side-by-Side Refrigerator

  • Freezer Door
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  • Fresh Food Door
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  • Freezer Section
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  • Freezer Section
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  • Fresh Food Section
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  • Fresh Food Section
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  • Unit Parts
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Question and Answers

Q:

Ice maker kit part/model number.

A:

Thank you for submitting your question. I understand the need for this information and I will be happy to assist you. I was able to find an ice maker assembly that is compatible with your Kenmore refrigerator. Please click here to view this information. I hope this helps. Please reply back to this thread if you require further assistance. Thank you for using Manage My Life.

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Tykara -
Sears Technician
October 11, 2013
Q:

Leaking refrigerator

A:

Good morning..... I can understand your wanting to remedy this inconvenience. I did locate a link that will discuss this situation in greater detail. Though this link discusses a different model number, the mechanics are likely going to be very similar. Keep in mind that an expert will be responding within the next two business days if not sooner and will likely offer you more information and instruction. I hope this link will help guide you as to what might be wrong with your refrigerator and have a nice day.

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Henry -
February 21, 2013
A:

Thank you for your question. I can understand your concern about the water leaking. The information you have received is very good. If there is excessive humidity in the area, it will be the probable cause. If this is the case, until the humidity level goes down, get in and out of the unit as quickly as possible and make sure the door is closing good and the gasket is making a good seal. I hope this will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further.

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Scott D -
Sears Technician
February 21, 2013
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Q:

AGE OF REFRIGERATOR

A:

Providing a complete model number to your question will definitely help an expert better your search. If you would like to reply to this thread with a complete model number included than I would be more than happy to assist you. Have a great day.

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Alina F. -
September 23, 2011
A:

I am very sorry, I see that you have provided the model number. I was able to locate a link that will help you determine the age of your refrigerator. I attached the link below for you to view while you wait on an experts response. I hope the link that I provided i helpful. Have a great day.

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Alina F. -
September 23, 2011
A:

The model number is above (363.48257897). Kenmore side by side refrigerator/freezer. The Serial # is 03326386. I just called Sears Parts (I had inquired of Service Call Dept. but they couldn't tell me). They tell me it's a 2001. I'm wondering if it is worth a service call. The frig. is too warm (50) and the freezer a bit too warm too, but maybe ok... at 10ish. But has gone to like 18. It started with what I thought last week was having left the freezer door slightly ajar. All the food in freezer defrosted. Then I realized frig. was too warm, borrowed a thermometer and learned it was 60. Freezer was 32-40. Threw all the food out as two days had passed. Some cleaning of front and back and an overnight defrost led me to believe it was working again. Bought some more food. But the temp is going up, particularly in frig. Thanks!

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Carole -
September 23, 2011
A:

Thank you Alina! Much appreciated!

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Carole -
September 23, 2011
A:

This refrigerator was manufactured in 2001. I hope this helps.

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Korinna S -
Sears Technician
September 23, 2011
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