Model #36315655890 KENMORE Dishwasher

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Troubleshooting

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Question and Answers

Q:

Why won`t my Kenmore dishwasher heat and sanitize. Model 363.15655890

A:

A dishwasher is definitely something we depend on and when it begins to malfunction it can be a huge inconvenience. While you are waiting for an expert to respond, I have attached some helpful links below that may provide information to assist you with your question.

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Alina F. -
October 11, 2011
A:

Thank you for submitting a question to Manage My Life.

This dishwasher has a timer. If this dishwasher will not heat, you most likely have a timer, wiring or heating element issue. The diagnosis of this issue will require the use of an ohm/volt meter and you will have to perform ohm checks and/or live voltage checks. If you have an ohm/volt meter and are confident in your technical abilities, please reply below and I will be happy to assist you further.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Here is a link that you may use to view the parts list diagram and for parts purchases; Sears Parts Direct .

I hope this is helpful. Check the things I have covered here, and if I may be of further assistance, include more details in a reply to this post.

Landell

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Landell -
Sears Technician
October 12, 2011
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Q:

Dishwasher arm not rotating. Kenmore Model # 363.15655890.

A:

I'm sorry that you are having some difficulties with your Kenmore Dishwasher. I did some research for you at Managemylife.com and found an expert answer to a similar question that may help you until your expert can respond to your specific question. The link is attached below. Please remember that the expert is able to walk you through a repair like this and even help you order any required parts. If you do decide to schedule service and have a qualified technician help you, I have also attached a link to Searshomeservices.com.

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James -
July 26, 2011
A:

Hi Jenn,

Thank you for submitting a question to Manage My Life.

I am sorry you are having problems with your dishwasher.

The pump will need to be removed and examined for hard water build up or other clogs. On this particular dishwasher, I do not recommend that you attempt this yourself. If you do not get the pump assembly back together correctly it will leak possibly causing damage to your home. This is something I highly recommend letting and experienced service technician repair. You can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

I hope this is helpful. If I may be of further assistance as more details become available, please reply to this post.

Thanks again for using Manage My Life.

Landell

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Landell -
Sears Technician
July 27, 2011
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Q:

Where can I find a schematic for a Kenmore dishwasher model 363.15655890?

A:

The images below show the tech sheet for the dishwasher. This technical information includes the wiring schematic for the dishwasher. This information should help you troubleshoot a pump problem. This information is intended for technicians. Be sure to follow electrical safety guidelines when using this technical information. Shut off the breaker to completely disconnect electrical power before accessing internal components. I do not recommend that you conduct live voltage checks that are described on the documents below. These live voltage checks are dangerous and should only be conducted by a service technician.

If the pump is not even humming, then you could have a failed timer contact, a failed pump motor or a wiring failure in the motor circuit. Using the documents below, you can check the wiring and the resistance of the pump motor windings. This may help you determine the cause of your failure.

You can view a parts list diagram (and order parts) on the Sears PartsDirect website.

If you need more help, resubmit your question with additional details.

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Lyle W -
Sears Technician
May 22, 2009

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