Model #36314577000 KENMORE Dishwasher

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  • Escutcheon
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Troubleshooting

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Question and Answers

Q:

Dishwasher not draining

A:

With the dishwasher not draining can be rather upsetting. I have done some research on the manage My Life website and have located a link similar to you issue. I have provided the link below, while you are waiting for a detailed reply from an expert. Hope this helps!

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Priscilla V -
September 19, 2012
A:

I know that it can be very difficult to have issues with your dishwasher. On something like this I recommend starting at the drain line under the sink. Pull the drain hose off of the garbage disposer or sink & place it in a bucket or pan. Close & latch the door & put the unit in a drain mode to see if you can get the water to drain out. Other diagnosing will require accessing the motor area & taking voltage readings. If the drain solenoid is receiving voltage you will hear the loud clunk of the plunger pulling in. When you hear the drain solenoid kick in, the water is discharged out of the pump into the collection chamber & then out to the sink. The problem could either be the collection chamber piston/nut is worn & failing or the drain solenoid is not activating. If the drain solenoid is operating & the drain line is clear & the unit is still not draining, you have an internal pump/motor failure or the drain hose is kinked somewhere between the dishwasher & the sink. If the drain solenoid is not engaging you will need to check the voltage to it. I would recommend that you have a technician diagnose and repair this. The testing can be complicated. If you would like to schedule service, just click on this link: Sears Home Services . I hope this helps. If you need further assistance, please reply to this thread. Thank you for using Manage My Life.

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AnneJ -
Sears Technician
September 19, 2012
A:

Thanks everyone for your replies and thoughts. It turned out to be a case of the stupids. I replaced the disposal and forgot to open the dishwasher drain before I hooked up the dishwasher drain hose. One more senior moment.

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Mark -
September 19, 2012
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