Model #3631414597 KENMORE Dishwasher

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Troubleshooting

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Question and Answers

Q:

My dishwasher leaves film on dishes. Why?

A:

Do you have hard water in your home? Sounds like these are hard water spots. You could try one of those rinse agents and see if that helps. I noticed that when I quit using the dry cycle and just let the dishes dry on the energy saving setting that helped my spot issues. So if you have this option try that. As last resort you can hand dry them with a towel before the full drying cycle and see if you are able to wipe them off before they harden. I do this will my "nice' glasses on occasion or if I'm having company to make sure they are truly spot free.

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Lauri -
May 10, 2010
A:

Lauri,thank you for your response.But the film is on there even if you don't use the heated dry.Even if you was the dishes by hand,the heavy film will not come off.I've even tried using vinegar as a rince agent.

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xlineman -
May 10, 2010
A:

The first step is to determine what kind of film you have that is on your dishes. Take an item with film on it and run it under the faucet and rub the film with your thumb. Dry the item and check if the film is still there.

Soap film should rinse off. When it dries, the item should be clean. A hard water film will still show up after the item is dry.

Check if the item has a white coating on it. Hard water will leave a white film covering the the item.

If the problem just started, then it may help to run a dishwasher cleaning product through the dishwasher. There is a product called Dishwasher Magic that might help with this problem. The part number is WX10X10200 and can be obtained from the www.SearsPartsDirect.com . This will help with hard water deposits that cause cloudy dishes.

If the film is soap, then the problem can be from to much soap, a poor drain or bad check valve. You should also use Rinse Aid. If you are already using it, then you may need to up the amount used.

A bad check valve would allow soapy water to drain back into the tub and the rinse water would have suds that could also cause this problem.

If you need further assistance, please resubmit your question or call a technician for service at 1-800-803-6775.

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Kevyn W -
Sears Technician
May 11, 2010
A:

I dealt with this problem for months and was ready to give up. Tried vinegar and jet dry and a few other rinse aids with little to no success. A customer service rep on my last of many calls to the manufacturer told me that since phosphates had been removed from detergents she had been adding Lemi Shine to her dishwasher and that solved her issues. I tried it and it has worked wonders for me. I am so happy with Lemi Shine. If you want more information about Lemi Shine check out dishwasherfilm.com

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Scott -
October 26, 2011
A:

This has become a very common problem. Your dishwasher is not broken....don't call a repairman or buy a new machine! The white film is probably hard water deposits. This happens because many state governments have banned phosphate as an ingredient in detergent. So detergents don't work as well as before. Here's a solution that's all natural and contains no phosphate. www.CitriClean.net

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Jody -
November 14, 2011
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Q:

What are the dimensions of an old Kenmore dishwasher?

A:

I added 2 images with the information requested.

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Joey S -
Sears Technician
August 07, 2008