Model #3631404196 KENMORE Dishwasher

  • Escutcheon And Door
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  • Cabinet
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  • Motor Pump Mechanism
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Question and Answers

Q:

age of this dishwasher 3631404196 Kenmore Dishwasher

A:

Thanks for the inquiry and for using SearsPartsDirect.com. 
Based upon our records for this Kenmore dishwasher, it was manufactured in 1995. Unfortunately, I do not have any documentation for this unit that provides the dimensions. We recommend taking physical dimensions for it with a tape measure or yard stick.
Hope this helps and thanks for using SearsPartsDirect.com. 

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Jeff Wallace Sr -
Sears Technician
May 13, 2014
Q:

Why is my dishwasher draining the water while it fills? 3631404196 Kenmore Dishwasher

A:

Thank you for your question. I am sorry you are having problems with your dishwasher. Even though this is an older model, it still has parts available and is repairable. The symptoms sound like it may be the solenoid, #WD21X0710 activating the motor/pump at the wrong times.  I would also check the gate valve arm part #WD35X0192 . If the gate arm is not moving smoothly, then replace the solenoid and gate.  You may need to replace the whole pump/motor assembly, part #WD26X0081. It is possible there is a problem with the timer, but if it is advancing correctly, I would start with the solenoid. Disconnect power to the dishwasher and check the continuity of the solenoid, motor and pump. Some tests should be done with live voltage.  These need to be done by a technician. You can schedule a technician at Sears Home Services. If further help is needed, please reply.  Thank you for using Manage My Life.

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Barbara H. -
Sears Technician
October 06, 2013
A:

If the solenoid is activating the motor/pump at the wrong TIMES, wouldn't it be the timers fault? I even tried to dump some water after open the door in the middle of the cycle. The water stayed in the tub while the door was open. But once I resumed the cycle, the water was drained right away. Is the dishwasher supposed to try to drain water first whenever the cycle is interrupted and resumed again? As I understand, the solenoid is only activated to open the valve. When the cycle is interrupted, it is not activated and the valve is shut fine. If the gate arm is not moving smoothly, can the valve be shut completely when the door is open? Why could it be the pump/motor assembly that cause the problem? Can you explain? THanks

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Hong -
October 06, 2013
A:

Hi Hong. Sorry about the delay. I was away for a couple of days. Some dishwashers use a solenoid to reroute the motor's force from wash to drain. If the solenoid fails to operate, the dishwasher will be stuck in ether the wash or drain mode. Most often the dishwasher will be unable to drain. The picture below shows a defective solenoid. Notice the melted black plastic on its metal plunger post. The solenoid should be examined and the gate should as well.

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Barbara H. -
Sears Technician
October 12, 2013
A:

See images below.

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Barbara H. -
Sears Technician
October 12, 2013
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Q:

Dishwasher Kenmore model # 3631404196, pots & pans cycle is blinking & won't drain.

A:

I understand that your dishwasher is not draining and that can definitely be frustrating. I have taken some time to research your question here on the Manage My Life website and I noticed that someone else had asked a similar question with a posted response from an expert. I attached the link below for you to view. I hope the link that I provided is helpful. You can also set service with a Sears technician so they can fix this problem for you. Have a great day!

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Dezeray S -
September 13, 2011
A:

Hi Burns,

Thank you for submitting a question to Manage My Life. I know how frustrating it can be when appliances do not function properly.

From your description you have more than one issue happening at once.

The POTS/PANS LED will flash when the detergent cup trip time exceeds 60 seconds. This indicates the detergent cup did not open in the specified amount of time.

The no drain issue could be caused by a bad timer, drain line restriction, wiring issue, drain solenoid, restricted gate valve, etc.

This is a complex and complicated dishwasher to evaluate and repair; I highly recommend having a trained service technician evaluate this problem. You can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

You can check each function with the F-1 TEST CYCLE. Here is the F-1 TEST CYCLE SET UP (see image below for test sequence).

  1. Close detergent cup and latch door.
  2. Press normal and delay start at the same time and hold for 3 seconds. Pads could be difficult to contact and put into test cycle, just continue to press pads until all LED's are lit.
  3. If start pad is pressed, control will advance to next step.
  4. If reset pad is pressed, control will exit test cycle, pump any water out and return to normal operation.
  5. Pump will come on in step 2 and stay on until step 11.

FREEZE CAPABILITY. This will allow the control to pause during an F-1 test cycle. Press the normal pad to pause and press normal again to continue.

I am also including the testing information below. Always unplug or de-energize electrical equipment before removing covers or attempting service. Be careful and wear appropriate hand protection when working around sharp metal parts.

Please perform the diagnostic tests detailed here and report back with your findings.

Thanks again for using Manage My Life.

Landell

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Landell -
Sears Technician
September 14, 2011
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