Model #3627345890 KENMORE Range (gas)

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Question and Answers

Q:

Kenmore gas broiler not working!

A:

I can appreciate your desire to use your broiler.  If the broil igniter is not glowing, it could be a faulty broil igniter.   I have located a link that will discuss your situation and fuses in more detail.  Click here to view the link.  Though this link discusses a different model number, the mechanics are likely going to be very similar.Keep in mind that an expert will be responding within the next two business days if not sooner and will likely offer you more information and instruction.  If you feel you would need further assistance,  or if you feel like you would be more comfortable having an expert resolve your issue, I would strongly recommend Sears Home Service.com.  Click here to open to their page for home service.  I hope this will help you and have a nice day.

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Henry -
April 21, 2013
A:

Thanks for the information about your range model 3627345890, I will be glad to assist you with this. Based on your description of the problem, I believe there are a couple of things that could be causing this problem. When you set the broiler on with the controls, the igniter should first come on , when it gets hot (glowing red/orange) then the gas valve will open and the burner will ignite.  If you are smelling gas and there is no igniter glowing to ignite the gas that means the valve is opening when it should not.  I strongly recommend having an experienced technician come and inspect the range as this is a safety issue. I also recommend that you not use the oven at all, (bake or broil) until it has been inspected by a qualified technician.  I believe that the valve and igniter will need replacing, but the wiring should be inspected as well as control contacts. _Always disconnect power supply before servicing the appliance and when testing live voltage be sure to wear proper safety equipment (gloves and eye protection) also be aware of sharp metals on product_I have attached a wiring diagram below that should help if you choose to self-repair. If you get to the point where you need to have a service technician diagnose and repair this failure, you can schedule service through this link: Sears Home Services. Ron H.  

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Ron H -
Sears Technician
April 23, 2013
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