Model #36270251600 KENMORE Free Standing, Gas

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Question and Answers

Q:

Range oven pilot goes out during cooking

A:

I can understand your frustration over the pilot in your range failing. While you are waiting for your expert answer, I did some research on the unit. At this time, I was unable to locate information that would be helpful in regards to your question. Some of these questions that are asked will need specific research and will be answered by an expert with-in two business days but usually sooner.

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Julio -
May 30, 2013
A:

Thank you for your question and I understand your concern.

Your oven has standing pilot light. The pilot flame is controlled by the oven thermostat. The gas is supplied to the oven pilot from the oven thermostat.  According to the tech sheet, the oven pilot flame can be adjusted. You may want to try increasing the size of the pilot flame and then see if will continue to stay on. I added an image below with the instructions on how to access the oven thermostat if the pilot flame continues to go out after adjusting. See image below for additional information and replacement instructions.

The oven thermostat part #WB20K10013 can be ordered from Searspartsdirect for model Kenmore model 362.70251600 if needed. Be sure and turn the gas supply off to the range before removing and replacing the oven thermostat.

 If you get to the point where you need to have a service technician diagnose and repair this failure, you can schedule service through this link: Sears Home Services.

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Joey S -
Sears Technician
June 03, 2013
A:

Thank you. I'm assuming that the pilot adjustment screw is accessible by taking the oven control knob off, or do I have to somehow get behind the front panel? I'll try some of the suggestions in the attachment. BTW, neither the attachment you sent (though I think I can figure it out) nor the diagram in the oven parts catalog, have a key to the numbers shown in the diagram.

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Dirck -
June 03, 2013
A:

Dirck: Yes, the pilot flame adjustment screw is located on the face of the oven thermostat on the right side as shown in image on the tech sheet. Removing the oven thermostat may not be enough to see or access the screw. The top will need to hinged open and the control panel will need to be taken off. There should be 3 screws along the top of the control panel and on either side back side of the control panel and possibly some screws under the control panel to remove. You can view an image of range a Searspartsdirect.com. I added a link the answer above where you can view parts and they do have key numbers. If you get to the point where you need to have a service technician diagnose and repair this failure, you can schedule service by calling 1-800-4-MY-HOME.

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Joey S -
Sears Technician
June 04, 2013
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