Model #311 HOOVER Vacuum, Upright

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Question and Answers

Q:

Lock light goes on when I try to hit an button to start the wash. The dishwasher will not function will the light is on. 665.12783K311

A:

Thank you for choosing sears I would be happy to help you with yourdishwasher. Upon researching model 665.12783K311; it sounds like the dishwasher control lock is activated, I have posted an image below of the instruction to deactivate the control lock feature.

I trust this information will help you, have a great day.

 

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CarlosZ -
Sears Technician
February 19, 2015
A:

I have a Kenmore Elite Dishwasher and the lock light will not go off even when I have tried clearing by pressing the cancel button and holding and pressing the top rack as the instruction booklet says. Is there something else I need to do?

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Melinda -
January 23, 2016
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Q:

Dishwasher quits mid cycle 665.12783K311

A:

I am in the same situation with my same part number dishwasher. Sears service has been out twice, reconnected inlet water solenoid electrical connection and replaced my front door control panel. Each time, dishwasher ran longer than before they worked on it, but never through a complete wash/rinse cycle. Also spent approx. 1 hour over the phone with Sears service person with no luck. Very soon after serviceman leaves, dishwasher goes back to flashing front screen approx 3 minutes into either wash or rinse cycle. Now have a third service appointment upcoming. Both previous service men stated dishwasher is showing a 'fault code' indicating 'current is not right' at the inlet water solenoid. Anyone know about these fault codes and how to get them and what they mean? Is there a listing somewhere?

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russell -
December 21, 2015
Q:

Top Shelf Handle hanging down until pushed in 66512793K311 Kenmore Elite Undercounter dishwasher

A:

Thank you for choosing Sears Parts Direct. I will be happy to help with your dishwasher. Upon researching model 66512793K310; I found information for the one-hand adjuster in the manual. I linked the owner’s manual below. The information is on page 15.

Thank you for choosing Sears. We appreciate your business. Have a great day.    

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Jeff Wallace Jr -
Sears Technician
December 07, 2014
A:

Thanks for the reply, however: page 15 doesn't mention anything about where the handle ends up after you raise the rack to its upper position. That is my question: with the rack in the upper position, is the handle supposed to hang down until you push the rack back into the dishwasher? Mine does and it seems kind of sloppy/lazy design. The handle stays up after lowering the rack to the lower position. By the way, there was no link in your answer. Just thought I'd let you know.

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Roderick -
December 07, 2014
A:

I have the same issue with the one-hand adjuster not staying up when the upper rack is pulled out and in the upper position. Had the dishwasher for one year and never noticed it so I believe it just happened suddenly. There are coiled springs on both the sides of the rack that I thought should keep the adjuster up but don't. Is this normal?

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David -
December 31, 2014
A:

The problem was broken off tabs on the Adjuster brackets on both sides of the top rack. Without the tabs for the springs there is not enough spring tension to hold the handle up. Replacing the Adjuster brackets on both sides cured the problem and now the handle no longer hangs down when placed in the upper position. I had to go look a new dishwasher in the store to determine the problem, I couldn't get an answer from any source with Sears or online.

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Roderick -
January 01, 2015
A:

Roderick, you're correct. My dishwasher is not quite 2 years old and both tabs snapped off on mine already. I love the dishwasher so far, but this part is made WAY to weak to handle the spring tension applied to the plastic tabs. I just ordered a set of two for under $40 which is pretty expensive for cheap plastic. The design is stupid because if you leave the upper rack in the lowest position, the spring tension is much less on this part and would last much longer. But I like the rack in the upper position. Hopefully this part will be redesigned when enough owners start complaining :)

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HBW248 -
April 16, 2015
A:

BTW, if others see this conversation, the part number is W10462361 for both left and right sides of the upper rack. Usually one will break first, then the other. So I would change them both. I found the broken tab in the bottom of the dishwasher for one side. The other one much have been flushed out when it drained.

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HBW248 -
April 16, 2015
A:

Figured all of this out before finding this thread (wish I had found it first). Now I'm wondering how to put the thing back together with the parts in-hand. Is there a diagram somewhere that shows how the levers, arms, etc. will all fit together?

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Andrew -
August 27, 2015
A:

Did the new part have design changed? I think this design is flawed, and it will break again if the replacement part is using the same design. What I did was get a short stainless steel machine screw (like 1/2" length) with pretty flat head and a nut, and insert it to the holes near the broken tab from the inside. You need to remove the plastic slider from inside of the shelf. Then put the end of the spring against the sticking screw. This will give enough tension to hold the handles up. It is pretty disappointing to see such a flawed design in the top of the line dishwasher...

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Naoki -
October 08, 2015
A:

Did the new part have design changed? I think this design is flawed, and it will break again if the replacement part is using the same design. What I did was get a short stainless steel machine screw (like 1/2" length) with pretty flat head and a nut, and insert it to the holes near the broken tab from the inside. You need to remove the plastic slider from inside of the shelf. Then put the end of the spring against the sticking screw. This will give enough tension to hold the handles up. It is pretty disappointing to see such a flawed design in the top of the line dishwasher...

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Naoki -
October 08, 2015
A:

Yes, the replacement bracket design appears to be redesigned, But, I just noticed one of the brackets I replaced is already broken. The other side is still O.K. It looks like Naoki's idea is the way to go. Maybe Sears should look into hiring some mechanical engineers with some structural design experience to design their parts and/or pass along these problems to the Dish Washer manufacturers.

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Roderick -
November 07, 2015
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