Model #28002 SHARP VCR

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Question and Answers

Q:

Kenmore HE Washer Model: 26002 does not want to wash or spin 26002

A:

Thank you for your question.  You have been patient with this washer and its problems. I think your washer is 110.26002.  If the first three digits are different, please advise. I would recommend putting the washer through a diagnostic test to help narrow down the issue. The spin problem may be caused by a lid lock, drive belt, harness connections, shifter problem, motor problem, tachometer issue or bad control. Use the images below to put the washer through a diagnostic. The machine should provide some error fault information. If you reply with the information, and feel comfortable with further tests, I will be happy to help further.  If you would feel more comfortable having a technician doing the diagnostics and tests, you can schedule at Sears Home Services. Thank you for using Manage My Life.

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Barbara H. -
Sears Technician
September 06, 2013
A:

Yes, my washer is the 110.26002. This may be a silly question, but how do I see the images? I see no 'images below'.

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Brandelyn -
September 07, 2013
A:

Yes, my washer is the 110.26002. This may be a silly question, but how do I see the images? I see no 'images below'.

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Brandelyn -
September 07, 2013
A:

Hi Brandelyn. I have e-mailed the diagnostic images to you. Let me know what results you get.

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Barbara H. -
Sears Technician
September 08, 2013
A:

Please send the information to me as well. I have 110.28002 and would like to put in diagnostic mode -- same symptoms as above.

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Unhappy Camper -
September 08, 2013
A:

Can I get whatever diagnostic document was sent too. I am having the same exact issues as were stated above. I'd like to see if I can fix it myself before paying for a Sears repair person to come out. This also has been an ongoing issue. Thank you!

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pookie -
April 22, 2015
A:

We ended up having a Sears repair man come by. The diagnosis was a bent crank shaft, bad lid censor and several other things. They quoted over $800 to repair the washer which is more than what we paid for it. Good luck!

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Brandelyn -
September 08, 2015
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Q:

View and reset error codes on Kenmore 28002 washer Kenmore 28002

A:

Thank you for choosing Searspartsdirect.com and being a valued member. I can certainly assist you.


I have attached the instructions to get into the diagnostics mode to get your error code.

 
You can also visit searpartsdirect.com for parts, diagrams, and repair information.

 

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Thank you for your question. Have a great day. 

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Natasha12 -
Sears Technician
July 05, 2015
A:
Natasha12 -
Sears Technician
July 05, 2015
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Q:

28002 washer belt fell off

A:

Thanks for contacting ManageMyLife.com. I understand how frustrating it is having trouble with your washer not working properly. We are here to help. Based on the symptom, the drive belt, drive motor pulley, splutch pulley and pulley nut may need to be replaced. The manufacture originally used a thread locker to prevent the nuts from loosing. If the parts are not damaged, just use the Loctite listed on the image below, to prevent the nuts from loosing. Also, the washer may need to be calibrated. Just follow the instructions on the second image for that. There is no listing for a repair manual for the washer. The part number for the shield is W10427633. I hope this helps.

To order washer parts, please visit SearsPartsDirect.com with the model number.

Please feel free to let me know if you need further assistance. We are always here to help.

Thank you for using ManageMyLife.com.

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John H -
Sears Technician
October 08, 2013
A:

Thanks

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Unhappy Camper -
October 08, 2013
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