Model #2539280212 KENMORE Upright Freezer

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Question and Answers

Q:

upright freezer cools but doesn't freeze

A:

I know this type of information can be very helpful for you to have. While you are waiting for your expert answer, I did some research on the freezer. I was unable to locate information that would be helpful with regards to your question at this time. Your expert will answer within 24-48 hours with detailed information. Thank you for using Manage My Life.

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Barbara H. -
December 01, 2011
A:

If the compressor is running but the unit is not freezing then I would suggest you first make sure evaporator fan is working and there is no ice build up on the freezer cover. This is a frost free freezer and a defrost system failure or a fan failure would cause the unit to to cool efficiently.

If there is no ice build up and the fan is working then next I suggest you feel how hot the condenser coils are hanging on the back of the unit. The condenser coils should be hot. If the compressor is running but the condenser coils are not hot then that would indicate a sealed system problem.

A defrost or fan problem can be repaired as a do-it-yourself project but a sealed system problem would be expensive and require a technician to fix.

I hope this helps. Take a look and reply with any additional details or questions for further assistance.

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Fred M -
Sears Technician
December 03, 2011
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Q:

My 2539280212 freezer is no longer freezing my food, & the door no longer pulls a "vacuum" when pulling to open it (?). Check what?

A:

Having the freezer defrosting with the stored food can be distressing. I see that someone else had a similar question. I attached the expert post for that while you wait for the expert answer here. Hope this helps!

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Barbara H. -
July 25, 2010
A:

Check to see if the compressor and the evaporator fan motor are running. If they are not running the freezer might be stuck in a defrost cycle.

If this is the case pull the freezer out and look behind it. On the left side near the floor is a defrost timer mounted to a metal bracket. The bracket has a hole in it for the defrost timer shaft. The timer and shaft are plastic and there is no danger of electrical shock. Insert a 1/4 inch blade screwdriver through the hole and turn the shaft clockwise 1/4 turn. If the compressor starts running the defrost timer is bad and must be replaced.

If the compressor and fan are running look inside at the evaporator cover on the rear wall of the liner for frost. If the cover has frost on it the freezer has failed to defrost. Remove the food and shelves and remove the evaporator cover. Disconnect the freezer from the wall receptacle and defrost the evaporator coil with a hair dryer. Do not use any metal objects to remove frost and ice. The coils in the evaporator coil are aluminum and will puncture easily.

When you remove the frost the freezer will work again for about 5-7 days before it frosts over again.

If the compressor is running and there is no frost on the evaporator coil, the problem is in the sealed system and will require a technician to diagnose and repair.

I recommend you call 1-800-469-4663 or go to www.searshomeservices.com and schedule service for a Sears technician to diagnose and repair the problem.

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Jimmy K -
Sears Technician
July 27, 2010
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