Model #25378299895 KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

Refridgerator freezing 25378299895 Kenmore Top mount refrigerator

A:

Thanks for contacting manage my life about your refrigerator model 25378299895; sorry you are experiencing a problem, I will be glad to assist. Based on your description of the frost building up in the freezer I would say there is a definite defrosts system issue. (Air leaking into the refrigerator to this extent would be obvious)There may be a bad heater, defrost thermostat or bad defrost timer.  You can advance the timer into a defrost mode by turning the cam gently until you hear a click and the unit cuts off. At that point the heater should come on (after about five minutes feel a lower section of freezer back cover) if there is heat you know the thermostat is working as well as the heater and the timer is your problem. The time is located at the lower left side behind the removable grill. I hope this helps. If you need parts here is a link to Sears Parts Direct. If you get to the point where you need to have a service technician diagnose and repair this failure, you can schedule service through this link: Sears Home Services.Ron H.

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Ron H -
Sears Technician
August 27, 2013
A:

Ron H, Thank you for your answer, it was right on and the timer is definitely defective. The problem is the parts list for model 25378299895 does not show the timer anywhere and in fact if you put the part #215846606 or the substituted part #215846692 IN THE PLACE TO CHECK IF THE PART IS COMPATIBLE WITH THAT MODEL IT SAYS THAT PART IS NOT LISTED FOR THAT MODEL. Obviously the parts list is incorrect because the timer is in fact exactly where you said it is. Thank you again fir your help

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Anonymous -
August 29, 2013
A:

Try this link Defrost timer Ron H.

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Ron H -
Sears Technician
August 29, 2013
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Q:

Why is my refrigerator constantly running?

A:

I am glad to see the Kenmore refrigerator is at least keeping cold temperatures. I am providing the link to the owners manual and a troubleshooting link, which may help you while an expert responds.

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Anna T -
June 05, 2012
A:

Thank you for submitting your question. Here is the owner's manual for your refrigerator. This unit was manufactured September 1998. As for the refrigerator running constantly, I recommend cleaning the coils. When the condenser coil becomes clogged with dust or debris, the unit has to run longer to compensate. Clean condenser coil at least twice per year or more often as needed. If this does not resolve your issue, I recommend having a technician to come out and check the sealed system for operation. You can schedule for service online with out Sears Home Services team. I hope this helps. Thank you for choosing Manage My Life.

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Tykara -
Sears Technician
June 07, 2012
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Q:

I need to replace the defrost timer on my refrigerator# 25378299895. The part number is 215846602. I need step by step instructions to replace.

A:

When it comes to replacing parts on your appliance owners manuals are the best thing to have. While you are waiting on an expert to answer your question, I found your owners manual in the Manage My Life website. I have attached the link below. Have a nice day!

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Dezeray -
April 25, 2012
A:

The defrost timer is located in the bottom left front corner of the refrigerator. It is shown as Key 23 in the image below. Follow these steps to replace that part:

  1. Unplug the refrigerator to disconnect electrical power.
  2. Remove the bottom front kick panel.
  3. Remove the 2 screws that hold that defrost timer in place.
  4. Pull the defrost timer out and disconnect the wire harness.
  5. Plug that harness into the new defrost timer.
  6. Position the new timer and secure it with the mounting screws.
  7. Replace the bottom front kick panel.
  8. Plug the refrigerator back in.

This procedure should help you replace that defrost timer. If you need more assistance, let us know.

If you get to the point where you need to have a service technician diagnose and repair this failure, you can schedule service through this link: Sears Home Services .

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Lyle W -
Sears Technician
April 26, 2012
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