Model #25377882508 KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

Hi, my Kenmore top mount refrigerator (model #253.77882508) is not freezing in the freezer section, nor keeping very cold at recommended temp at the bottom.

A:

I am sorry that you are having some difficulties with your freezer and I will be happy to help. I did some research and I was able to find a link that will provide you with some good information. I hope this helps with your freezer troubles while you wait for your expert response.

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Joseph P. -
September 26, 2012
A:

Thank you!

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Leigh -
September 26, 2012
A:

Hi,

Thank you for your question. It is concerning when your appliance is not functioning correctly.

Is there ice on the rear wall of the freezer section? If you the problem is a defrost issue and the coils behind the rear panel are frozen up.

Under normal operation the coils are defrosted every 12 to 18 hours, depending on the times the doors are opened and the time the compressor has operated. In the case of your refrigerator the controlling device is a defrost timer, it turns on the defrost heater that is mounted to the evaporator coils, behind the freezer rear panel. If the timer becomes faulty or the heater becomes faulty the ice will accumulate on the rear panel.
The freezer section will need to be defrosted by removing the food product and unplugging the refrigerator from the wall. Allow to thaw with the doors open for 24 hours. There will be water from the melting ice getting on your floor, so be prepared for that.

The complete repair is to troubleshoot the defrost circuit to determine the cause of the frost. It could be the defrost timer, defrost bi-metal or defrost heater.
I will help you troubleshoot if you want to do a DIY project and fix it.
NOTE: You should only check that live voltage if you are completely confident in your technical ability to safely measure it. Wear proper safety equipment (electrical safety gloves and safety goggles) when checking that live voltage.
If you want to have a Sears Home Services technician out to troubleshoot and repair follow the link.

I hope this is helpful. If I may be of further assistance please include more details in a reply to this entry below.
Thank you for using Manage My Life.

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Bill__W -
Sears Technician
September 27, 2012
A:

Hi Bill, Thank you for your recommendation. I have unplugged the fridge for several hours, not even one drop of water. However, after reading your posting, I will leave the doors open and unplugged for 1/2 day. Time is the factor for me. So I will attempt to defrost again next weekend. I will keep you posted. Thank yous again!

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Leigh -
October 01, 2012
A:

Yes, Please keep me posted>

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Bill__W -
Sears Technician
October 02, 2012
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