Model #25376872506 KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

Refrigerator model 25376872506 frost build up inside freezer, refrigerator section not cooling

A:

With the refrigerator not working properly can be rather concerning especially when we depend on it daily. I have done some research on the Manage My Life website and have located several links that you may find helpful. While you are waiting for a detailed reply from an expert I have provided the links below. Hope this helps!

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Priscilla V -
May 07, 2012
A:

Thank you for your question. I can understand your concern about the frost building up in the freezer. If the fan motor is still running, this will be a problem with the defrost system. A good check will be to manually advance the timer into a defrost cycle. This check must be done when the freezer is below 20 degrees or if there is still an excessive amount of frost on the back wall. Turn the dial on the timer clockwise very slow until it clicks and shuts the unit off. There will be a small hole under the bottom of the control housing and the timer dial will be in this hole. When the unit shuts off, it will be in the defrost cycle. After a few minutes, if the heating element comes on, it means the timer # 215846602 is not advancing and will need to be replaced. If the heating element does not work, I would recommend replacing both the element # 5303918208 and the defrost thermostat # 5303918202. These parts are available at http://www.searspartsdirect.com/partsdirect/part-model/Kenmore-Parts/Refrigerator-Parts/Model-25376872506/0582/0166000?pathTaken=&prst=0&shdMod=25376872506&sid=MMLxexpertxmerch . I hope this will help you.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Scott D -
Sears Technician
May 08, 2012
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