Model #25374889403 KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

Why is my fridge not cooling food anymore?

A:

The Refrigerator is one of the most important appliances in the home by far and a must need. So I am understanding your concern over the issue that is currently happening. I have researched your issue on this website and came across a few questions that is similar to yours. The expert provides further detailed information that might enlighten you. Hope this helps!

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Priscilla V -
February 26, 2012
A:

Thank you for your question. I know it can be frustrating when the fridge stops cooling. First check to see if the motor inside the freezer is running. If it's not running, there will be no air flow to the fridge section. If the motor is running, look for a thick frost accumulation on the back panel in the freezer. If frost is accumulating, it will indicate a problem with the defrost system. As the frost gets thicker, the air flow to the fridge will be reduced. This could be caused by the timer, the heating element or defrost thermostat. These parts can range from 20 to 70 dollars. I hope this will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further.

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Scott D -
Sears Technician
February 27, 2012
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Q:

My Kenmore refrigerator, model number 253.74889403, will not cool yet freezer operates. Suggestions?

A:

There are a few things you can check for, that can cause refrigerator not to cool, while freezer is operating properly. Please review suggestions listed below.

Things to check for:

  1. Inadequate time for cooling – This can happen if a large amount of food has recently been placed in it. This includes food placed in crisper drawers.
  2. Temperature Control Setting – Look at the dial. If refrigerator is not cooling enough, make any necessary adjustments. Remember to allow 24 hours for temperature to stabilize.
  3. Air Vent being blocked – Air flows between the freezer and refrigerator sections to provide proper cooling via air vents. Move any food items that might block the vents.
  4. Warm air getting in – If doors are being left open, opened frequently, or if there are poor seals around the door(s).
  5. Refrigerator Lacks Clearance For Proper Air Circulation - Refrigerators require a specific amount of clearance around the cabinet to allow for air circulation. If the refrigerator does not have the minimum clearance required, the refrigerator or freezer cannot cool properly.

Note: If after reviewing these key points and problem still persist, you may need to contact a certified technician to diagnose problem with refrigerator.

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Maria M. - Personal Solutions Manager -
Sears Technician
June 12, 2009

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