Model #25374818408 KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

I HAVE A KENMORE REFRIGERATOR MODEL #253.74818408. IT DOES NOT SEEM TO BE GETTING COLD. WHAT DO I NEED TO DO?

A:

I see you are having problems with your Refrigerator not getting cold. While you are waiting on an expert to answer your question. I found this really great link on why your Refrigerator is not getting cold. I attached the link below. Hope this helps!

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Dezeray S -
August 21, 2010
A:

If it's not getting cold at all, first it will need to be determined if the compressor is running. If it is running but no cooling is taking place, the problem will probably be in the seal system. It could be a low charge, a restriction or the compressor may not be pumping. A technician will be required to make these checks.

Another possibility will be if the back panel in the freezer is building a heavy frost. As the frost gets thicker the refrigerator will get warmer. This will be a defrost problem. In this case, turn the unit off for a few hours to allow it time to thaw out. When it's thawed out good, turn it back on and it will cool ok for a few days, which should allow time, to have a technician out to check it. If you would like more assistance, additional details will be needed. I'm listing a site you can access, to have a tech come out. Here is a link for the website: Sears Home Services .

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Scott D -
Sears Technician
August 23, 2010
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