Model #25374812400 KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

Why does the vent in the back of the freezer section ice over and cut off cold air to the fridge below?

A:

There is an insulator pad designed for this condition. I'm sending you pictures and instructions. It could also be doing this if it doesn't go into a defrost cycle. The information I'm sending you will probably solve your problem. For more assistance you can resubmit your question with more details.

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Scott D -
Sears Technician

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