Model #25373892300 KENMORE Top-Mount Refrigerator

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  • Ice Maker
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Question and Answers

Q:

Kenmore model 25373892300 is frosting up in the air duct (inside the fan cover) then defrosting and running down in the refrigerator through the diffuser box.

A:

I know that it can be very difficult to have issues with your refrigerator. There are three items I have found that will help prevent the frost buildup in your unit. The first is an anti-frost mat that can be placed in the bottom of the freezer. This absorbs the moisture from the air, and keeps it from freezing. The second is called MEGA Freeze. This is a mineral that is added that will also dehumidify the air. The last is a spray, that can be used to coat the area in question and keep it from freezing. Any of these may work, but normally this will only happen if there is a problem with the defrost cycle. It is possible that there is a mechanical failure that needs repaired. In order to determine is this is the case, you will need to test it. If you don't feel comfortable doing this yourself, please click on this link to schedule service: Sears Home Services. Click on "Get Started" and follow the directions, click on the red "NEXT" button to continue. I hope this helps. Please feel free to let me know if you need further assistance. We are always here to help. Thank you for using Manage My Life.com.

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AnneJ -
Sears Technician
November 18, 2013
A:

Thanks Anne, I am a little confused about the mechanical failure. I know the defrost comes on every few hours because that is when the frost melts and floods the refrigerator. It has also done this since the refrigerator was bought new several years ago. Can you give me more information on the three items you mentioned (names, where to purchase, etc.)?

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Greg -
November 19, 2013
A:

It is possible that the defrost cycle is not lasting long enough to allow the water to properly drain. If the defrost cycle is short, it will cause ice to form in the drain tube. If this is happening, the water has no choice be to go out the door. I would suggest manually defrosting the unit and leaving it off for 48 hours. This will insure all of the water has drained. The links below will direct you to the products above. Please let me know if there is anything else you need. Thank you for using Manage My Life.

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AnneJ -
Sears Technician
November 19, 2013
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Q:

Dimensions / specs for Kenmore appliances

A:

Fitting new appliances in a new or remodeled kitchen means dimension information is needed. The expert will provide the exact information needed. Please allow up to two business days for the response. I did find an installation manual for the microwave/hood that may help. I located the owner's manuals for the other appliances if needed. http://www.managemylife.com/mmh/owner_manuals/5732/KENMORE-Top-Mount-Refrigerator-L0211313?brand_name_search=25373892300&sid=MMLxexpertxmerch

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Barbara H. -
April 20, 2012
A:

I can understand how this information would be very helpful to have. The dimensions for your appliances are:

  • Range: Overall Depth 25.75 in. - Overall Height 47.75 in. - Overall Width 29.88 in.

  • Dishwasher: Width 24" - Height 33 7/8" - Depth 24"

  • Microwave/Hood: Width 29 15/16" - Height 16 7/16" - Depth 15 7/16" - Cubic Feet 1.5

  • Refrigerator: Width 29 5/8" - Height 65 3/8" - Depth 31 7/8" - Cubic Feet 18

If you need further assistance, please reply to this thread. Thank you for using Manage My Life.

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AnneJ -
Sears Technician
April 24, 2012
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Q:

Why is water collecting on the top shelf of my Kenmore refrigerator?

A:

Something like this is usually caused by ice building up & covering the defrost drain outlet. You will need to remove the freezer rear panel in order to access & clean out all of the ice accumulation. During the automatic defrost cycle if the drain is blocked you will get water dripping down onto the top shelf in the refrigerator section. You can use hot water & a hair drier carefully to defrost the unit out or you can empty the unit out, open the doors & turn off the refrigerator for at least 48 hours.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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biker dave -
Sears Technician
January 23, 2010

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