Model #25372244201 KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

Everything in my Freezer is melting! 25372244201 Kenmore Refrigerator

A:

Thank you for choosing Sears Parts Direct. I will be more than happy to help with your refrigerator. Upon researching model25372244201; check all the fans are still working. You can feel for air blowing from the freezer into the refrigerator. You should also note if the freezer fan is working.

Check that the condenser coils are not clogged with lint and if there is a fan on the compressor makes sure it is turning.



A defrost problem is a possibility but usually a defrost problem shows up in the refrigerator section first. Check the rear wall of your freezer. If you see ice on the outside cover then the defrosting system is not working.

Not freezing ice in the freezer is most likely a sealed system problem. The refrigerant has leaked out or the compressor is the problem. I recommend a technician check this problem.

I trust this information will help you, we appreciate your business thank for choosing Sears.

 

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CarlosZ -
Sears Technician
July 27, 2015
A:

I think it may have something to do with the compressor. The freezer will be fine, then there is a humming or zapping sound from the compressor and the freezer and everything in it start to defrost. After 8 hour or so everything starts to freeze back up, this has been going on every few days. What do I need to do to fix this? It should not been happening this frequently, should it?

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gene -
September 30, 2015
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Q:

Kenmore fridge

A:

I know how disappointing it is to find your refrigerator is not cooling your fresh foods. I was able to find a link that includes great information for a refrigerator that won't cool. I attached the link below. An expert will respond shortly. I hope this is helpful.

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Jackie S -
July 19, 2012
A:

Thank you for your question on the refrigerator.

I assume you are referring to the freezer being cold but the refrigerator compartment is not.

This would indicate that you have a defrost problem with the freezer and the frost is built up on the evaporator coils in the freezer and if blocking the air flow to the refrigerator compartment.

This is usual caused buy one of three components failing in the defrost circuit.

First there is the timer that puts the refrigerator into a defrost cycle.

The next thing is the defrost heater that melts the frost off the coils during the defrost cycle, and last is the defrost thermostat the controls the heat cycle during defrost.

To find out if this is the problem you will need to remove the food from the freezer compartment and see if you have frost build up on the back wall inside the freezer.

If you do I would suggest turning the refrigerator off and unplugging it from the wall and letting it defrost by itself for some hours. Or you could remove the white panel at the back of the freezer and melt the frost quicker with a hair blow dryer, being careful not to melt any plastic parts.

When you have it clear you will be able to see the heater and the termination thermostat in on the tubing in the back of the freezer.

NOTE! DO NOT use any sharp instruments to expedite the frost removal as you may puncture a refrigerant line.

Once you have removed the frost you can put if back together and it will refrigerate normally for a few days.

If you want to repair this yourself you will need to have volt/ohm meter to check the components in the defrost circuit. The timer control board is in the same location in the ceiling of the refrigerator where the temperature control is located.

Please let me know if you plan to attempt a repair or if you are having a technician repair the unit.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Sam A.

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Sam A -
Sears Technician
July 21, 2012
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Q:

Water pooling under bins at bottom of refrigerator.

A:

Water pooling inside the refrigerator can ruin fresh produce and create a mess. The expert will respond with the directions specific to this model, but I did attach a similar question that may help explain the cause. I also added the parts diagrams for your fridge that can help see where everything is located. I hope these links help.

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Barbara H. -
July 01, 2012
A:

I know that it can be very difficult to have issues with your refrigerator. Something like this is caused by a blocked defrost drain outlet. If the water from the defrost cycle does not flow down the defrost drain hose & out to the drip pan below the refrigerator you will get water under the crisper & other places. You will need to pull the freezer rear panel off & inspect the defrost drain. You can clean & flush out the drain with hot water. Be sure to dump the defrost drain pan water after clearing the clog. If you don't feel comfortable doing this yourself, I would recommend that you schedule service. Just click on this link to do so: Sears Home Services . I hope this helps. If you need further assistance, please reply to this thread. Thank you for using Manage My Life.

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AnneJ -
Sears Technician
July 03, 2012
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