Model #2537188210A KENMORE Top-Mount Refrigerator

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  • Ice Maker
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Question and Answers

Q:

Why won't ice maker harvest the ice?

A:

With the refrigerator ice maker not working can be rather disappointing as well quite concerning. I have done some research on the Manage My Life website and have located a link similar to your issue. While you are waiting for a detailed reply from an expert I have provided the link below. Hope this helps!

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Priscilla V -
June 21, 2012
A:

Thank you for submitting your question. The ice maker may not be harvesting the ice for a couple of reasons:

  • If the thermostat or thermal cut-off in the ice maker is not sensing the temperature properly. This thermostat senses the ice maker mold temperature and will start a cycle when the mold reaches a certain temperature.
  • The temperature in the freezer may not be cold enough (below 10 degrees). If the temperature never gets below 10 degrees it's a good chance that at times the temperature is getting even higher. If this is the case the average temperature might be closer to 15 degrees. In this case the ice maker mold will probably not get cold enough for the thermostat or thermal cut-off to start a cycle.

I would suggest checking the freezer temperature. If it's not getting cold enough turn it up. A good check would be to place a thermometer between two frozen packages of meat and read the temperature that way. If the temperature test okay, then the issue will be with the ice maker thermostat or thermal cut-off. Replacing these parts can be difficult, I recommend having a technician out to verify which has failed and replace that part. You can schedule for service online with our Sears Home Services team. I hope this information has helped. Thank you for choosing Manage My Life.

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Tykara -
Sears Technician
June 23, 2012
A:

The last batch of ice has dropped out, but there is now no water coming in to the tray to be frozen. I will check the temperature.

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Carl -
June 23, 2012
A:

The image below will instruct you on how to test the ice maker. You could have an issue with the fill switch inside the ice maker, water valve, or the ice maker itself. Please let me know your results.

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Tykara -
Sears Technician
June 23, 2012
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