Model #25371822102 KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

freezer and refrig are warmer than normal 25371822102 Kenmore Top-mount refrigerator

A:

 

Thank you for your inquiry on your Kenmore Refrigerator, Model: 253.71822102. From reviewing the details on your model, if the unit is not cooling there are several things to consider. If it is not cool at all then check if the compressor is running? If the compressor is running and if there is a fan near the compressor must sure it is running also. The fan in the freezer must be running. Check for any frost build up in the freezer section. A unit that is not cold at all will most likely have a sealed system or compressor problem. Both require expensive repairs. Units that are almost freezing but not quite might have a circulation problem caused by a bad fan or an ice buildup blocking airflow.

Safety Warning: Before beginning the repair, disconnect the direct power supply to the refrigerator to prevent the risk of injury or any electrical shock.

If you don’t feel comfortable or confident in this repair, then you can have it repaired at home by a sears technician. I have the included a link to the website: Sears Home Services or call 1-800-469-4663.

I hope this answered your question. Thank you for contacting SearsPartsDirect.com, and have yourself a wonderful day.  

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Gerry 93 -
Sears Technician
June 04, 2015
Q:

Freezer not cooling 25371822102 Kenmore Top-mount refrigerator

A:

Thank you for your inquiry on your Kenmore Refrigerator, Model: 253.71822102. From reviewing the details on your model, type of problem is usually caused from poor air flow. Check the air coming out of the air diffuser and while checking it, open the freezer door. If the air flow increases, it will indicate the return air vent is restricted. The best way to clear this vent is to turn the unit off for a few hours to allow it time to thaw. Place your food in a cooler to keep it frozen during this time or another freezer if you have one.

Another possibility will be to check for a frost accumulation on the back wall in the freezer. If there is an accumulation of frost, it will indicate a problem with the defrost system. Follow the same procedure as above to allow it time to thaw. When it's defrosted completely, the unit will cool well again, until the frost builds back up. This will take a few days, which will give you time to have it checked.

Safety Warning: Before beginning the repair, disconnect the direct power supply to the refrigerator to prevent the risk of injury or any electrical shock.

If you don’t feel comfortable or confident in this repair, then you can have it repaired at home by a sears technician. I have the included a link to the website: Sears Home Services or call 1-800-469-4663.

 

I hope this answered your question. Thank you for contacting SearsPartsDirect.com, and have yourself a wonderful day. 

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Gerry 93 -
Sears Technician
June 03, 2015
Q:

refrigerator leaking

A:

I see someone else asked a similar question. A suggestion I have is. While you are waiting on an expert to answer your question. You can visit this great link I provide you with below. Hope this helps!

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Dezeray S -
August 16, 2010
A:

Water will leak into the refrigerator when the drain system freezes up. Every time the unit goes into a defrost cycle, water will run down into the refrigerator, instead of down the drain. To clear the drain, remove everything in the freezer so the back panel can be removed. First disconnect power to the unit. With the panel removed, you will see the evaporator coil and directly under the coil is the drain trough (pan). The trough will probably be full of ice that will need to be removed. With the ice out of the trough, you will be able to see the drain hole which will be plugged with ice. Use hot water to clear the drain hole. Keep working the hot water into the hole and wiping the excess water. This can take quite awhile depending on how deep the ice is. This will need to be done until you get a good water flow down to the bottom drain pan. With the drain system clear, water should stop leaking in the refrigerator.

Sometimes the drain line may collapse and is not serviceable. In this case, there is an external drain kit # 5303918261 that is available for this refrigerator. A technician will be required to install this kit. I’m listing a site you can access, to have a tech come out. Here is a link for the website: Sears Home Services . If you would like more assistance, additional details will be needed.

Safety Notice: Be sure to disconnect the appliance before performing any troubleshooting procedures. If you are not comfortable with doing any voltage checks or repairs that might be recommended, please contact a local service provider for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.

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Scott D -
Sears Technician
August 17, 2010
A:

I wasn't clear. My leak is outside the refrigerator on the floor.

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5452 -
December 24, 2010
A:

i don't know too.

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ivery -
October 03, 2013
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