Model #25371112103 KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

Refrigerator problems. Please help.

A:

I know how important it is to have a good working refrigerator in the home in order to keep the food nice and fresh. While you are waiting for an expert answer, I suggest you add to tht thread of this question and include the full model number of your refrigerator so that the expert can provide you with a more detailed answer. I did manage to find a link that will provide you with some good tips about what may be keeping your refrigerator from cooling properly. I am also adding a second link that describes a solution to why the light in your refrigerator is working properly. I hope my links are useful.

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Joseph P. -
March 16, 2011
A:

Thank you for the links. We will take a look. The model number is 25371112103 Kenmore TopMount. Any further assistance you can provide is greatly appreciated.

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Megan -
March 16, 2011
A:

I can understand your concern. The information you have received is good about the light switch. First, try a new light bulb. If it still won't work, disconnect power to the unit. Now pry the switch out and connect the 2 wires together. Make sure they do not touch anything. Reconnect the power and if the light now comes on, the switch # 240505801 will need to be replaced.

If the freezer is cooling good, the problem will be with the air flow. Check the back wall in the freezer for a frost accumulation. If it is accumulating, this will be a defrost problem. As the frost gets thicker, the air flow to the fridge section will be reduced. In this case, you can turn the unit off for a few hours to allow it time to defrost. There will be as much frost behind the panel as you see in front. When all the frost is gone, the unit will work good again until the frost builds back up. This will take a few days, which will allow you time to have a tech come out to check it.

Another possibility will be if the fan motor quits running. Listen for the fan motor inside the freezer section. If it's not running, it will also create this problem. In this case, disconnect power to the unit and remove the fan cover in the freezer. You will now see the fan blade. Try to spin the blade. If it spins free, the motor # 5303918549 will need to be replaced. If it won't spin, check to see if the blade is restricted. Sometimes ice will build up around the blade and prevent it from turning. I hope this will help you. If you would like more assistance, any additional details will be helpful.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Scott D -
Sears Technician
March 17, 2011
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Q:

My refrigerator has quit cooling. You have to thump on the white box in front of the light bulb then it comes on.

A:

When it comes to a appliance you depend on and it starts malfunctioning it can be very frustrating, something to help you while you are waiting for the experts response I have provided a link below to Manage My Life where a customer posted a similar question like yours that may be helpful to you. Hope it helps!

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Dezeray S -
February 08, 2011
A:

I know it's frustrating when the refrigerator stops working. Based on the information listed, by tapping the control housing and it will start running, indicates that either the thermostat or defrost timer has failed. To determine which one has failed, will be simple. Instead of tapping the control housing, the next time, turn the thermostat all the way off and then back on. If it starts now, the thermostat # 5304421256 will need to be replaced. If it still won't start, use a screwdriver and turn the small knob on the timer. This knob is located in a small hole, under the control housing. If it starts now, the timer # 215846602 will need to be replaced. These parts are available at SearsPartsDirect . I hope this will help you. If you would like more assistance, any additional details will be helpful and I will be glad to assist you further.

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Scott D -
Sears Technician
February 09, 2011
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Q:

refrigerator accumulate water bottom vegetable drawers Kenmore 253.71112103

A:

Water leaking at the bottom of your crisper drawers can cause some frustration. I researched your question and found someone had a similar problem with their refrigerator. I have provided the link below. I hope this helps!

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Jacqueline S -
August 20, 2010
A:

Water will leak into the refrigerator when the drain system freezes up. Every time the unit goes into a defrost cycle, water will run down into the refrigerator, instead of down the drain. To clear the drain, remove everything in the freezer so the back panel can be removed. First disconnect power to the unit. With the panel removed, you will see the evaporator coil and directly under the coil is the drain trough (pan). The trough will probably be full of ice that will need to be removed. With the ice out of the trough, you will be able to see the drain hole which will be plugged with ice. Use hot water to clear the drain hole. Keep working the hot water into the hole and wiping the excess water. This can take quite awhile depending on how deep the ice is. This will need to be done until you get a good water flow down to the bottom drain pan. With the drain system clear, water should stop leaking in the refrigerator. If you would like more assistance, additional details will be needed. If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services . There is also an external drain kit that can be installed on this model but a technician will be required to install kit.

Safety Notice: Be sure to disconnect the appliance before performing any troubleshooting procedures. If you are not comfortable with doing any voltage checks or repairs that might be recommended, please contact a local service provider for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.

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Scott D -
Sears Technician
August 23, 2010
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