Model #2537088940F KENMORE Top-Mount Refrigerator

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Question and Answers


water problems 2537088940F Kenmore Refrigerator


Thank you for your inquiry on your Kenmore Refrigerator, Model: 253.7088940F. I’m so sorry you’re having trouble and will be happy to see what might be causing the issue. On reviewing your model, usually, when you see water in the bottom of your refrigerator, it is caused by a blocked drain pan. Your refrigerator goes through an automatic defrost cycle every 8-10 hours of run time. While the defrost cycle is active, the ice melts & should drain down a hose routed from the freezer drain to the drip pan under the refrigerator. You can remove the rear panel in the freezer & use a hair dryer or hot water to melt the sheet of ice blocking the drain. Again based on your description it appears the lid safety switch is working, if it were not the washer would not spin, if that was the issue you would not hear the motor hum when you close the lid.

Safety Warning: Before beginning this repair, disconnect the power supply to the refrigerator to prevent risk of injury from electrical shock.

Caution: internal parts may have sharp edges that may cause serious cuts. Use caution and wear protective gloves if possible.

If you’re not feeling confident/comfortable repairing this problem yourself, you could have it repaired by a sears technician at your home. Here is the link and phone number for our technicians. Sears Home Services or-1-800-469-4663. 

I hope this answered your question. Thank you for choosing and have yourself a wonderful rest of your day. 


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Gerry 93 -
Sears Technician
June 09, 2015

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