Model #25369942701 KENMORE Top-Mount Refrigerator

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Kenmore Refriderator Kenmore MOD 25369942701 Water on floor under unit. Not hooked to water for ice Pan under dry


Locating where the water is coming from on the Kenmore refrigerator when its not connected to the water source or the pan is empty sounds difficult to identify the source. An expert will respond within 24-48 hours. Meanwhile check out the link provided below. Hope this helps.

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Anna T -
August 27, 2012


Thank you for your question. It is concerning when the refrigerator is not functioning correctly. When the refrigerator is not hooked to water and it is leaking, this indicates a problem with the evaporator drain tube or the drain pan. On this top mounted freezer the evaporator drain is right under the evaporator coils behind the rear panel of the freezer. To check this out, you will need to pull the food product from the freezer and store in cold place. Pull the rear panel and look under the coils at the drain. It could be clogged with plastic flashing, frozen up with ice. If it is frozen up reply to the thread below and I will find you a heater for the drain. After unclogging it, pour 4 ounces of hot water through the drain and see if it comes out in the drip pan in the bottom of the refrigerator.

I hope this is helpful. If I may be of further assistance please include more details in a reply below this entry.

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Bill__W -
Sears Technician
August 28, 2012
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