Model #25369932701 KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

The fridge is plugged in, the temp gauge is on the correct setting, I can hear the fridge running, but the temp is not getting cold inside the fridge or freezer

A:

Managemylife.com is a great place to find the answers to just about anything, especially on appliances. I would suggest that you provide the model # so your expert will be able to provide you the best possible answer. Just click on reply below and the provide the required data.

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Priscilla V -
May 16, 2011
A:

Kenmore model 253.69932701

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debrunner -
May 16, 2011
A:

I'm sorry you are having this problem with your refrigerator. If it�s not cooling at all, it first needs to be determined if the compressor is running. If the compressor is running, the problem will probably be in the seal system or with the compressor. It could be a low charge, a restriction or the compressor may not be pumping properly. These are checks a technician will be required to make.

If the compressor is not running, it could be a problem with the starting device, the compressor itself or if the condenser motor is not running. A meter will be required to check the compressor and start device. Unless you have a meter and are confident in your repair skills, I recommend having a technician make these checks. I�m listing a site you can access, to have a tech come out. Here is a link for the website: Sears Home Services . If the motor is not running and the compressor is very hot, the motor will need to be replaced. If you would like more assistance, additional details will be helpful and I will be glad to assist you further.

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Scott D -
Sears Technician
May 18, 2011
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