Model #25369252702 KENMORE Top-Mount Refrigerator

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Question and Answers


Freezer staying frozen, but fridge not staying cold enough 25369252702 Kenmore Refrigerator

A: is always a great resource to find the answers to your parts questions. Your Sears partsdirect expert will research your question and respond within two business days but usually sooner. Thank you for using!

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Julio -
May 16, 2013

Thank you for contacting with your question about your Kenmore refrigerator. I am sorry to hear the refrigerator part isn't cooling properly. I know how inconvenient and expensive it can be to have food go to waste. I will be happy to help you with a solution to this problem.

There are a few areas to check to help determine what is the issue. If you have noticed an ice accumulaton on the back wall of the freezer and over the evaporator cover, it is an indication that there is reduced air flow taking the colder air from the freezer section to the refrigerator section. That indicates a defrost problem. The ice will need to be melted off to allow the unit to cool properly. The best way to do that is to turn the freezer off, prop the freezer door open and let it sit until the ice drains away. (In the interim, store food in coolers with bags of ice to prevent spoilage.)

If there isn't an ice build up, then the next step is to check the fans. There are 2 fans on your refrigerator, the condenser fan and the evaporator fan. The condenser fan is located under the refrigerator by the compressor. If this fan stops running, it will cause the compressor to shut down. In that situation, both sides of the refrigerator will most likely stop cooling. The problem is more likely the evaporator fan has failed. This fan is in the back of the freezer section. It circulates the colder air from the freezer into the refrigerator section. I recommend checking both fans to see if they are operating. Something could be blocking the fan blade from turning. I have included the link for the parts diagrams to your model to help you better access the parts.

Parts diagrams for Kenmore refrigerator model 25369252702.

The condenser fan will be on the System diagram. It is reference key 60. The evaporator fan is on the Cabinet diagram. The fan motor reference key 13. I have included the links for the motors in case you need to replace one of them.

Condenser motor for Kenmore Refrigerator model 25369252702.
Evaportator motor for Kenmore Refrigerator model 25369252702.

You should also check the condenser coils that are underneath the refrigerator by the condenser fan. It is key 1 on the System page. The coils collect a lot of dust and need to be cleaned regularly. (Once every six months. If you have indoor pets that shed hair, once every 3 months.) Dusty coils means the refrigerator has to work harder to keep the inside cool. If the coils need to be cleaned, use a bristle brush. Do NOT use a vacuum directly on the coils. It can damage them resulting in a costly repair. I have included the link to order the condenser brush in case you don't have one.

Condenser coil brush.

If both fans are operating, then another possible problem could be the defrost heater. This is a part that heats up to melt away the frost build up. If the heater is the issue, you will want to have a qualified technician complete the repair for you. To schedule a technician click here.

If I can be of further assistance, please respond to this thread. Thank you for choosing Sears, we appreciate your business.


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Rachel Morgan -
Sears Technician
May 17, 2013
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Will my refrigerator have problems working correctly in low temps?


Yes, there are temp guidelines to follow for outside usage & there is also a garage kit available that will help with your situation. Please see the image provided for that information.

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biker dave -
Sears Technician

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