Model #25369244704 KENMORE Top-Mount Refrigerator

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  • Cabinet
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Question and Answers

Q:

The refrigerator door won't close properly; hits light switch. The door seems to have slipped down.

A:

I found it very easy and simple by going to Manage My Life and clicking on the Manual button, then put the model number in. There are some troubleshooting suggestions that might be helpful to you. I attached the link below. I hope this helps!!

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Raquel F -
July 06, 2010
A:

Thanks for your answer but there isn't anything in the troubleshoooting section that addresses this issue. I saw the section about reversing the way the door opens and I wonder if the shim has worn out but when the refirgerator isn't even 3 years old and there isn't high traffic with it or heavy objects on the door I can't imagine that would happen. The hinges seem tight so what could it be?

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Dudat -
July 06, 2010
A:

Unfortunately, without a model number I will not be able to give you any specific information. Most of the time, leveling the cabinet will also adjust and correct a door problem. Check and adjust the cabinet first, if it's not level. Some models have hinges for a sagging door problem, if leveling the cabinet does not correct it. For more specific information a complete model number will be needed.

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Scott D -
Sears Technician
July 09, 2010
A:

Thank you for your response, Scott. The complete model # is 253.69242704; the refrigerator is less than 3 years old. I had the leveling of the door / refrig checked and it fits what the directions in the manual say. All the bolts/screws on the door hinges are tight. The door moves up and down slightly on a pin type thing at the bottom and has a plastic washer or shim there. All of this looks to be in good shape. However, for some reason the door is no longer up where it belongs to close properly and to hit the light switch correctly. The door has never had heavy items in it so I don't know what has caused this.

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Dudat -
July 09, 2010
A:

My fridge is doing the same thing. The door just all the sudden fell off and now doesn't line up properly. The top pin seems fine, the bottom one doesn't seem to lift the door high enough to close. The model number is 253.69244704 which I cannot even find on managemylife.com

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Nickmore -
September 20, 2010
A:

I am having the same problem... I was about to replace this fridge that came with the house because I thought it was old... the door has been broken the whole time.. just looked at the sticker inside and it says manufactured in may 07. We were told the fridge was new when we bought the house but it was hard to believe because of the door and some bumps and bruises (probably a discount model). kenmore 253.7923270

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Skittles -
October 01, 2010
A:

Dude! I'm having the same problem, sagging door. Anybody find any answers???????

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Mark -
November 20, 2010
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Q:

Door fell off, now doesn't line up properly when it tries to shut.

A:

I can understand how that can be an inconvenience, while you wait for the expert to answer i would suggest for you to look at the link down bellow. It's a similar question like yours i hope that it helps good luck.

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celene -
September 20, 2010
A:

The owner's manual # 241703100 is available at SearsPartsDirect . I’m also attaching some pictures with instructions for removing and replacing (reversing) the doors. Before removing the doors, I recommend leveling the cabinet. Most of the time, this will solve most door issues. These pictures explain how the door and hinges connect. Based on the information listed, it sounds like the hole in the bottom of the door may be to large and not holding tight to the hinge pin. I suggest removing the doors following the instructions listed and check the hole at the bottom of the fridge door. If it’s too big, the door will have to be replaced. If it seems ok, set the door down over the hinge pin, to see if it fits snug. If it does, reconnect the center hinge now and check how the door closes. If it’s ok, now replace the freezer door and top hinge. If you would like more assistance, additional details will be needed.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Scott D -
Sears Technician
September 21, 2010
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