Model #25368974802 KENMORE Top-Mount Refrigerator

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  • Cabinet
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  • Wiring Diagram
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Question and Answers


Excess Water Leaking from Refrigerator without IceMaker


I apologize, to hear you're having this problem with your fridge. I have done some research and located a link similar to your question, that may be helpful until an Expert responds. Hope this helps until your appointment!

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Carmen G -
August 12, 2012

I know that it can be very frustrating to have issues with your refrigerator. I would pull the refrigerator out and look at the drain pan (#26 in image below) that the drain hose goes into. This drain pan might have a crack in it or the drain hose might be leaking. Try to establish where the water is coming from.

If the condensate pan is full and overflowing, you might have a door gasket leaking air into the refrigerator or freezer causing excess frost and then excess condensate water.

You can check the door gaskets seal by inserting a dollar bill between the gasket and the cabinet all the way around the gasket. If you find an area where there is no resistance as you pull the dollar bill out, the gasket is leaking air. The gasket might need replacing or adjusting. I hope this helps. If you need further assistance, please reply to this thread. Thank you for using Manage My Life.

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AnneJ -
Sears Technician
August 13, 2012

Thanks, but neither answer is correct for my problem. When the Sears repair man finally came Tuesday, he said there was too much water on the floor for it to be a refrigerator problem. He confirmed this by unscrewing the lower back panel and finding no water there or in the bottom interior of the refrigerator cabinet. He looked around the room and spotted my 23-year-old Maytag washing machine. He opened its front and showed me that its water valve had failed (was dripping water). Water was flowing from the intake hose(s) through the machine and onto the floor. When he turned off the two water supply lines, the water stopped flowing onto the floor! It was finally possible to mop all of it up. The water had accumulated in front of the refrigerator because this was the lowest point of the floor. The next day, I had this valve and two old hose lines replaced. Problem solved!

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Stephanie -
August 17, 2012
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