Model #25368889010 KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

water is draining into bottom under crispers, seems to work ok otherwise 253.68889010

A:

Thank you for choosing Sears Parts Direct. I will be more than happy to help you with your refrigerator. Upon researching model 253.68889010; it sounds like the refrigerator drain may be frozen.  When the drain freezes the drain line becomes clogged and the melted defrost water ends up under the crisper drawers. To clear the drain you must unplug the refrigerator power cord and remove the food from the inside of the freezer. Remove the rear panel, with the rear panel removed you will have access to the drain, using a turkey baster (carefully) pour hot water on the drain until the water goes down the drain. Once the drain is cleared you can reassemble the rear panel and put the food back in , then connect the power.

 

I trust this information will help you, we appreciate your business thank for choosing Sears.

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CarlosZ -
Sears Technician
June 11, 2015

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