Model #25368882010 KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

Kenmore refrigerator keeps running

A:

The problem with the refrigerator can be very concerning. I found some basic information for you that I am hoping will help you until your expert answers your question. I am adding the link below to help you with your question while you wait for your expert response. It may take 24-48 hours. i do hope that everything works out with the refrigerator.

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Marc -
August 12, 2012
A:

Hi,

Thank you for your question. It is concerning when the refrigerator is not functioning correctly. When a refrigerator keeps running and will not shut off, there are 2 things to start with. Is the refrigerator in a conditioned room or is it in the garage? If it is in a hot garage it will run to keep the entire product cold. If it is in a conditioned room and runs all the time and has no loss of cooling, I would suspect the refrigerator is having a sealed system problem and is losing Freon.
Please reply to me with more facts like, what are the temperatures in the freezer and what is the temperature in the fresh food section? If the temperatures are normal this would be the above mentioned problems or a compressor that is becoming inefficient.

I hope this is helpful. If I may be of further assistance please include more details in a reply to this post.

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Bill__W -
Sears Technician
August 13, 2012
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