Model #25368800990 KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

Sears Galaxy Model 25368800990 Freezing Up 25368800990 Kenmore Top mount refrigerator

A:

Thank you for choosing SearsPartsDirect.com. I will be more than happy to assist you. I can understand the frustration with having an issue with you unit. Let’s see what we can do for you.

Normally when there's an issue with cooling in the fridge, and the fan in the freezer is working, it is the diffuser. Most of the time the thermostat goes out when the diffuser is open and, allows the cold air to flow nonstop. With the freezer still running the diffuser will get frozen open. Also this cold air flowing in nonstop it will freeze you stuff.  So it could be just the thermostat. But I recommend replacing both at the same time, especially since you need a fridge to be running properly.

Hope this information has helped you. If you are not comfortable doing this repair you can click here to schedule a technician or call toll free 1-800-469-4663. If you have any further questions or concerns, you will have to post a new question. Again, thank you for choosing SearsPartsDirect.com.

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JeffwallaceIII -
Sears Technician
July 08, 2015
Q:

fridge runs but does not get cold 25368800990 Kenmore Top mount refrigerator

A:

Thanks for using SearsPartsDirect.com, and for being a valued member. 

I am sorry to hear about the temp issues you are experiencing with the refrigerator, I know how frustrating that is.

Does it sound like the compressor at the back bottom is coming on? Essentially, the compressor creates the cold air and circulates it into the freezer. From there the thermostat will tell the freezer when to give cold air to the refrigerator. The most logical issue if both freezer and refrigerator are warming is the temperature control thermostat or the compressor. If the compressor comes on and the fan at the back bottom is operating and cooling the compressor, I would suspect the issue will be with the temperature control.

If you would feel more confident have a Sears Home Service technician help assist with the diagnosis/repair, you can call 1-800-349-5071, or click here to be directed to the page to set up service.

I hope this helps, and thanks for using SearsPartsDirect.com. We appreciate your business. 

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Jeff Wallace Sr -
Sears Technician
September 23, 2014
Q:

size in cubic feet 25368800990 Kenmore Top mount refrigerator

A:

Thanks for the inquiry and for using SearsPartsDirect.com.

In Kenmore refrigerator model numbers, the third digit after the prefix of 253 will indicate the cu/ft of the model. In this case, number 8 would represent 18 cu/ft.

Hopefully this helps and thanks for using SearsPartsDirect.com.  

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Jeff Wallace Sr -
Sears Technician
November 13, 2013

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