Model #25368242800 KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

my refrigerator does not cool. The light is on. the freezer is working.

A:

Thanks for contacting manage my life about your refrigerator model 253.68242800; sorry you are having a problem, I will be glad to assist you. The freezer section cools the fresh food section also so if the fresh food section is not cooling here are a few things you can check yourself. You say the light is on, if the light is on when you close the door the fresh food section will not cool. Located the light switch on the front of the fresh food control box, with the door open push in on the switch and the light should go out, now slowly close the door and watch at the edge of the door for the light to go out as you close the door, if it does not the door may need adjusting. Next look into the very back of the freezer section, the back panel should not have a thick coating of frost on it, if it does then the unit is not defrosting properly and will need service. Check that the fan motor in the freezer section is running and you can hear air movement, you should hear this any time the compressor is running. Last if the freezer control knob is set to the highest setting the air to the fresh food section is greatly restricted and should be set mid-way. I hope this helps if you need more helps reply with more details and I will be happy to respond. If you get to the point where you need to have a service technician diagnose and repair this failure, you can schedule service through this link: Sears Home Services. Ron H.   

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Ron H -
Sears Technician
August 21, 2013

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