Model #25368182800 KENMORE Top-Mount Refrigerator

  • Door
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  • Cabinet
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  • Shelves
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  • System
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  • Wiring Schematic
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  • Wiring Diagram
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Error Codes

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Question and Answers


refrig not as cold as before freezer fine door seal has small crack how to troubleshoot model 25368182800


I'm sorry to hear that you are having some difficulties with your refrigerator, especially if it is not cooling properly. I did some research for you at and found an expert answer to a similar question that may help until your expert can respond to your specific question. The link is attached below. If you do decide to schedule service and have a qualified technician help you, I have also attached a link to I hope these links provided assistance for you.

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Joseph P. -
January 03, 2012

Even a small crack in the door seal could cause problems if warm, moist air is leaking into the cabinet and causing excessive frost on the evaporator. You could also have a problem with the automatic defrost system that would cause some cooling problems in the refrigerator while the freezer is still cooling okay. Here is a link for a video that shows some general information on refrigerator cooling problems and the defrost system in your refrigerator: Refrigerator Not Cooling Repair . If you see excessive frost on that evaporator in your refrigerator, then you can try to resolve the problem by replacing the door gasket. If that does not help, you can manually advance the defrost timer that is in the control box on the roof of your refrigerator compartment so that the unit will go into the defrost mode. Open the refrigerator door. If the compressor is not running, leave the door open until the compressor starts. You should see a hole in the bottom of the control box where you can insert a small screwdriver and manually advance the defrost timer. Advance that timer clockwise until the compressor stops. The evaporator heater should then begin to heat. That circuit through the evaporator heater is shown on the wiring diagram in the image below. If that heater does not work, you could have a bad heating element, a failed defrost bi-metal termination thermostat or a bad defrost timer. A wiring failure in that circuit could also prevent the evaporator heater from working. Be sure that you unplug the refrigerator before accessing internal components.

These tips may help you determine the cause of your cooling problem in the refrigerator. If you need parts, you can order them from the Sears PartsDirect website. Unplug the refrigerator before accessing internal components and replacing parts.

If you need more assistance, reply with additional details based on the above tests.

If you get to a point where you need to have a service technician examine and repair the refrigerator, you can schedule one through this link: Sears Home Services .

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Lyle W -
Sears Technician
January 06, 2012
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