Model #25368172800 KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

Kenmore Top/Bottom Freezer/Fridge - Freezer not freezing 253.68172800

Q:

Replaced the cold temp dial/thermostat... what next? Freezer still not freezing. 253.68172800

Q:

The freezer is blowing cool air but food is not freezing

A:

I know how important it is to have the freezer cooling properly so that your foods can stay nice and fresh. I am adding a link below to help you with your question while you wait for your expert response.

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Joseph P. -
February 06, 2012
A:

I see Joseph provided you with some good information. The only reset is to unplug the power cord for about 15 seconds and reconnect it. This type of issue can be an indication that the sealed system or compressor is at fault but there are some things you should check.

  • The freezer fan must be operating.
  • The condenser fan, by the compressor, must be operating.
  • Check the condenser coils are not covered in lint. You can clean this with a vacuum attachment or coil brush.
  • The condenser coils should be hot to the touch.
  • If you have access to a thermometer then place it in the freezer and get an idea or how far off the temperature is. Recommended freezer temperature is 0 degrees.
  • Check for frost on the rear panel which may indicate a defrost problem.

I hope this gives you an idea of what the problem might be. The air in the freezer is being circulated throughout the freezer and refrigerator sections. It is normal to feel cool air coming from the top vent in the freezer. If the fans and everything is running then there is likely a problem with the sealed system that would require a repair technician.

Service can be scheduled at the following link: Sears Home Services . I hope this helps.

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Korinna S -
Sears Technician
February 08, 2012
A:

Are the condenser coils in the back of the refrigerator?

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Ann -
February 08, 2012
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